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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    It's working and I don't want to take the chance to reset to default just to be able to login to it.
  2. C

    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    No, we're not even sure what the username and password is for the old Cisco / Linksys and I'd rather not reset it to the defaults just so that I can login to it.
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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    When the Asus is reset the main two things that have to be done is that the WAN Connection type be set to PPPoE and because he has a static address the IP address has to be manually entered; the the port forwarding is entered. That's essentially it, I posted all the available settings in my...
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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    Just an update because I'm still working on this: We haven't been able to get in touch with Verizon tier 2 tech support. I reset and reprogrammed both the Asus RT-AX55 and RT-AX86S and neither of them work as both have the red internet light lite; we also had a even older Cisco Linksys router...
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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    No the Verizon bridged modem / router is not running dual stack and we only have a static IPV 4 address, the Asus has it's DHCP server set to off as a Windows server is on the network and provides IPV 4 address to the local network only no IPV6 at all. I did replace the WAN cable, no joy. I...
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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    When I was able to login to the Verizon modem / routers configuration when it was misconfigured the tech had in fact properly configured it with his static address; the ip address I got on the laptop was from the modem / routers internal DHCP server. But it worked where as now it does not work...
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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    It is not set to auto update firmware but just in case this was being caused by a problem with the firmware not being updated I did download the firmware to a flash drive and then manually update the firmware while I was there and that didn't help at all. The latest firmware for this router is...
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    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    When the DSL Modem / Router was not set to bridge mode yes it worked but he has services that require port forwarding that doesn't work properly on the junky no name brand modem / router so he has to have it set to bridge so that the Asus router can do the port forwarding rather than the Verizon...
  9. C

    After 10 years DSL suddenly stopped working, Verizon tech support worthless?

    I really need some help, one of my friends who has DSL because neither FIOS or cable has been available in their area for the last 10 years has had their internet stop working. I helped him set it up originally with the Verizon modem / router set to bridge mode and he has a static IP address; I...
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