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    SNBForums is a community for everyone, no matter what their level of experience.

    Please be tolerant and patient of others, especially newcomers. We are all here to share and learn!

    The rules are simple: Be patient, be nice, be helpful or be gone!

  1. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    UPDATE: I have not received the item yet. As if this has not been enormously inconvenient for me, ASUS has sent the product with a 'signature required' flag. This means I have to stay home for this item to arrive. I have asked them to change it but they quote company policy this and that. I...
  2. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    I've changed my mind and decided to risk it and keep my faulty unit until ASUS sends me the replacement (sorry for being flakey). I figured I won't gain much by buying a 4th unit because, chances are, it will be faulty too. I looked on the box and the mfg date just says '2013' and doesn't...
  3. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Yes, they seem to have acknowledged there is a problem and have agreed to send me a BRAND NEW device (not reman'd) that they have opened and tested. They said my unit(s) were manufactured May 2013. The new unit they are sending me (and supposedly tested to not have the problem) is manufactured...
  4. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    I'll be happy to provide my cc to them.
  5. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    You guys aren't helping. Adam Wong asked me to send my half working unit FIRST before they send me a replacement. Right. I CANNOT BE WITHOUT INTERNET. I am stunned this is even being asked in this day and age. As if your customer hasn't been inconvenienced enough. You guys need to make a...
  6. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    The email I have from another ASUS employee explicitly says he is no longer with the company and his inbox has been deactivated. I was asked to send email to other alternative addresses. But that's all I'm going by. Adam Wong seems to have taken up his tasks.
  7. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    RMerlin, Jeremy is no longer with the company and that mailbox is no longer active. I suggest you correct your post before it starts getting 'quoted'. Emails should go to Adam Wong at (cl-fred@asus.com and networking_support@asus.com). Thanks!
  8. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Bingo. To recap, I ordered TWO from Amazon, and bought one from BestBuy. All exhibited this major flaw. Not sure what to conclude yet. Is this a bad batch and are we all unlucky? Or is it a universal flaw with ALL 'new' RT N66Us (or RT N66Rs)? Considering the different vendors (and...
  9. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Thanks. Correct. The light goes out on wiggling and the unit disconnects. I have connected my iMac and my PC. Both lose connection.
  10. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Aside from the same problem with ASUS' provided 'new' cable, yes, I am re-using my own CAT 6 cables (about a year old). However, generally speaking,why would there be 'wear and tear' when all they do is sit there connected (to my previous router) for months and months in a nice indoor...
  11. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    The two malfunctioning N66U's I got (and returned) from Amazon both had 274 firmware (current is 276 I believe). The N66R I just got couple of days ago from BestBuy was 240 (like yours) which I also upgraded to 276. Again, I stress to everyone that the same problem occurs with the cable ASUS...
  12. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Update: The RT N66R also has the same exact problem (both with my cable and the one it came with). I am totally flabbergasted by this. ASUS has been in touch and has asked me for a serial number and picture of my cable plug which I sent (attached). It is entirely possible their latest...
  13. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Thanks! I just bought one from BestBuy. Hopefully will get time to test tonight and, if not, over the next couple of days. I will update everyone once I do.
  14. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Hmmm, interesting! BestBuy model # is N66R (not N66U) and from other section of this forum it *seems* they are the same hardware but after much technical jargon it isn't clear to me if the 'R' model can be upgraded to the same firmware as the 'U' model. Can someone give me a digest of what the...
  15. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    I have been in touch with ASUS support. The want me to go through the RMA process and get a 'reconditioned' unit in exchange for the faulty brand new units which is not acceptable to me. I want them to send me a BRAND NEW unit that isn't from the faulty batch. Obviously I can easily return...
  16. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    Yes, I believe the latest batch of N66U's are mostly defective. Chances are you bought yours before this defect was injected for whatever QC reason. I got mine only 2-3 weeks ago and the (also defective) replacement only a few days ago. Maybe I'm wrong, but since these have been produced for...
  17. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    I haven't noticed this on the WAN port. I don't use the USB ones. Thanks!
  18. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    I don't have to contact ASUS. I'll just return the defective N66Us to Amazon. They have already sent me return labels. The reason for this thread is to see if others have this problem. Obviously a few of us do (the video I posted is not mine).
  19. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    They are all CAT 6. Again, I tried with the included cable which one would suppose would work perfectly. The device disconnected with that cable too.
  20. megabyzus

    LOOSE RJ45 jacks: TWO BRAND NEW RT N66U's

    You are incorrect. Please read previous comments and please review video in OP. Units are definitely faulty. Now I can easily return these to Amazon and get a full refund which is why I haven't called ASUS. Problem is that, aside from this very serious flaw, the device seems working well. I...
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