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  • SNBForums Code of Conduct

    SNBForums is a community for everyone, no matter what their level of experience.

    Please be tolerant and patient of others, especially newcomers. We are all here to share and learn!

    The rules are simple: Be patient, be nice, be helpful or be gone!

  1. F

    Web History No Longer Chronologic

    It used to be sorted correctly before the .384 branch. Are you saying Trend Micro made a change that broke the sorting?
  2. F

    Web History not working

    Sorry if these posts are getting old. I just got off of the phone with ASUS Support again (they called me). They are insisting that I send the router in for repair. I pushed back again. This time they told me a manager would call me. It was apparent the person who called me didn't even know...
  3. F

    Web History not working

    I get the impression if they keep telling me to return the router for repair, knowing that I won't return it, that I will just go away.
  4. F

    Web History not working

    This is very frustrating. I have this case since January. The first response I got was "If our engineers changed the behavior, I'm sure they had a good reason." Then the case was closed. I re-opened the case telling them that the feature is difficult to use after the change and the response...
  5. F

    Web History not working

    Here is the response I am getting from ASUS Support: Based on the issue that was explained and the steps taken, you will need to setup an RMA for your product to be serviced. It appears the unit may be having a hardware issue. You can process an RMA by contacting our System Product Support...
  6. F

    Web History not working

    I tested the latest firmware just release a couple of days ago for the AC5300 and the firmware still has the issue. I again contacted ASUS support only to receive yet another answer that the problem is with my router and it needs to be shipped for repair. The claim is I had a bad chipset. I...
  7. F

    Web History not working

    After almost six months and after a month without hearing from ASUS support, I find that my case is again closed. When I re-open it again, they are again calling the behavior isolated and a hardware issue on my router despite the fact that I have reproduce the issue on three different routers...
  8. F

    Web History not working

    I hope so as well. But at this point, I am not even convinced I still have a case open. I started this process in January. They closed that one without telling me. Then I opened another one.
  9. F

    Web History not working

    I wish I could figure out how to get to a good support person at ASUS to have this firmware bug fixed. Its been three months now since I opened the case and nothing but back and forth emails regarding the issue. They keep calling the issue a "connection issue" instead of a problem with the...
  10. F

    Web History not working

    That's exactly what happened when I upgraded. I had to revert back to 3.0.0.4.380_7627. I am having a real hard time getting ASUS to even understand the issue.
  11. F

    Web History not working

    I have an RT-AC5300. When I upgraded to the latest firmware, it also messed up the sorting of web history. Sorting on the domain field makes the feature pretty much useless. I have a case open with ASUS for two months now. The problem occurs with any version newer than 3.0.0.4.380_7627.
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