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  • SNBForums Code of Conduct

    SNBForums is a community for everyone, no matter what their level of experience.

    Please be tolerant and patient of others, especially newcomers. We are all here to share and learn!

    The rules are simple: Be patient, be nice, be helpful or be gone!

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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    I switched out the routers and I am now using the RT-AC88U as the router and the 86U has been set aside. The firmware on the 88U is the latest and current. Nothing has been configured from the default except the LAN IP and Wireless SSID and password. As of now: RIG is connected My main...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Yes, that would be my plan. Back up the configuration so it can be later imported. If I attempt this it's going to take me offline for a bit. My mind is all over the place so I've got to plan how to do this quickly and efficiently as possible.
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Hello Colin, you been so patient and have helped me a lot regarding this on-going issue. I had the RT-AC88U as my router once but someone on here suggested I make the RT-AC86U the router because it has a faster CPU. In order for me to switch, I'd have to remove it from being an AiMesh node...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Thank you very much for your response. I also really appreciate taking the time to look over the pictures and your suggestions. I'll try to answer all your questions. So the original post is from me. I never thought to connect the RIG directly to the cable modem, until this afternoon. Once I...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Additional Screen shots attached.
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Hello everyone, So after talking to the same tech yesterday for about 2 hours, we have still gotten no where. The behavior I described above is the same behavior that occurred while I was the phone with him. So he asked me to send him screen shots of my router's configuration so that he can...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Hello everyone, Well... It's happening again and nothing changed on my network. Saturday night into Sunday the RIG lost connection. I power cycled the device. Came online. Great. But it's happening more and more frequently. Now, I'm not seeing a flashing Amber or Green LED status light. I am...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    I know!! What a relief. But such a waste of time and resources. Thank you for all your help and suggestions!! Wish you the best!!
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Thank you so much!! All the best to you!!
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Wow! If I saw this post BEFORE I talked to the tech support, that would have been the golden suggestion. In fact, that is the golden suggestion. I never registered the 3rd gateway, which was my current gateway. Because when I tried registering the 2nd gateway, the one from Amazon, that had a...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Hello everyone, First and foremost, I want to thank each and everyone of you for taking the time to read my issue, taking the time to suggest solutions, and most importantly, being patient and helping me out. I was able to talk to an actual Resideo tech support consultant. I'm not sure what...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    My friend's network is behind an Netgear AC1600. Sadly, the tech support from Resideo never called me. I am waiting to speak to Resideo once again :| I'm afraid that I might be out of luck as far as getting this gateway to communicate to the servers it needs to. If I want remote access to the...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Sorry for responding so late. I plugged the gateway into my friend's network and the same issue occurs. Flashing green for the Internet LED status. I'm currently not at home so I cannot try those things, but I removed the port forwarding rules already. So the issue is the gateway immediately...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    So I just got off the phone with Resideo. They are at a loss. They asked me to port forward 80, 113, and 443 to the IP address of the gateway. I told them that would not help but went along with it. It did not work. Internet light still flashes green. When you are experiencing an issue with...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Sorry I had to help my father with something while the firmware upgrade for the router was taking place. I am now using firmware 3.0.0.4.386_40451-g30f1b6c which is the latest on the router. The device has 3 LEDs, Internet, Power, RedLink. Both the Power and Redlink LEDs are solid green. The...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Oh my god I just saw that there was a firmware upgrade available. I know for certain I have checked for a firmware upgrade many times during the troubleshooting process. I'm going to try that upgrade now and see.
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Hello there, Thank you so much for responding. I have never used AiProtection so it has already been disabled and I have disabled the Firewall and DOS protection. Same issue. The firmware I am using is the latest for my router is 3.0.0.4.384_82072. The gateway is not wireless, ethernet...
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    Desperately Requesting Assistance: Honeywell Redlink Internet Gateway [Happening Again]

    Hello, I am desperately in need of help. A device on my network, a Honeywell Redlink Internet Gateway, which provides internet access to a thermostat that does not have Wireless capabilities, can no longer access the internet. Honeywell Redlink Internet Gateway...
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    AC86U RT Firmware 3.0.0.4.384.81918

    Thanks! Last night I changed the WiFi Professional settings back to their default settings and changed the control channel from Auto to 11 and 136 for 2.4 and 5.0 GHz networks. So far, so good.
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    AC86U RT Firmware 3.0.0.4.384.81918

    I wish I could say the same but I’ve been experiencing WiFi stability issues since upgrading. Yesterday & today my iPad and my iPhone have lost internet completely multiple times since upgrading Thursday evening. Yesterday I had an instance where when connecting to WiFi on 5.0 GHz, the password...
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