Unibrowser
Regular Contributor
Spectrum upgraded me to their "gig" plan a while back, and I never get more than 500mbps down, sometimes it's as low as 200mbps depending on the server and time of day. To remedy this I bought this Arris S33 DOCSIS 3.1 modem rated for 3gbps. The issue is the same which leads me to believe that its either a signal issue coming from Spectrum or attenuation on the cable some how. I also recently ran a separate RG-6 cable so that the connection from the street goes straight to the modem, no splitters at all in between. I called Arris tech support and they said they see a few issues, one issue is that all of the SNR db ratings should be between 45 and 52db. Also there are supposed to be 8 upstream channels listed for DOCSIS 3.1 but there are only 4 listed here. Since both the ISP modem and the Arris modem get the same results I'm having Spectrum send out a tech on Tuesday to check it out. Anyone have any other input or ideas? Is there a way to possibly boost signal on the coax? Also, yes my entire network is all wired up with Gigabit ethernet. Other Spectrum customers with the same service are seeing speeds around 940mbps and maybe an average of 850 or more during peak hours. My upstream speed is always consistent no matter what (i get 41-42mbps up and the plan is for 40mbps). I've attached screen shots of the Arris Web UI.
