Asus AI Cloud "Unable to Connect" SOLVED
Im having a very hard time using Asus AI Cloud utility with my router. I can see all devices on my network, I can WOL my computers, and I can connect to my computers.... sometimes. It seems like about once a day I can connect to a PC and see its shared files, but after about 20 min of not browsing the files, I get locked out. I get locked out for the rest of the day, ( at least several hours) and when I try to click on a PC and I get an unable to connect message. Once I get this error message I get it for all PCs on the network, not just the one computer I was originally using. The external HDD that is plugged into the USB port on the router is the one exception. This is available at all times before and after I start getting the unable to connect message.
Im having a hard time troubleshooting the issue. Ive tried disabling the firewall, rebooting the computer, rebooting the router, changing the port, tried the two most recent Merlin firmwares plus the most up to date stock ASUS firmware, Ive tried it from phones and tablets... all with the same effect. After opening up one or two files to test, then browsing around it works great for like an hour. Then after that ~hour I get locked out and "unable to connect" error for any computer except the USB HDD. Eventually it will let me connect to the computers again (like the next day or after work ect) but eventually will show the same behavior. The computers I am trying to connect to include Windows 7 64 bit and windows Server 2008.
Any suggestions to help me track down the issue. Thanks.
Edit:
My entire problem seems to have been solved with the latest firmware 3.0.0.4.374.33_0 . Im not sure exactly what the problem was but Im glad its working now.
Im having a very hard time using Asus AI Cloud utility with my router. I can see all devices on my network, I can WOL my computers, and I can connect to my computers.... sometimes. It seems like about once a day I can connect to a PC and see its shared files, but after about 20 min of not browsing the files, I get locked out. I get locked out for the rest of the day, ( at least several hours) and when I try to click on a PC and I get an unable to connect message. Once I get this error message I get it for all PCs on the network, not just the one computer I was originally using. The external HDD that is plugged into the USB port on the router is the one exception. This is available at all times before and after I start getting the unable to connect message.
Im having a hard time troubleshooting the issue. Ive tried disabling the firewall, rebooting the computer, rebooting the router, changing the port, tried the two most recent Merlin firmwares plus the most up to date stock ASUS firmware, Ive tried it from phones and tablets... all with the same effect. After opening up one or two files to test, then browsing around it works great for like an hour. Then after that ~hour I get locked out and "unable to connect" error for any computer except the USB HDD. Eventually it will let me connect to the computers again (like the next day or after work ect) but eventually will show the same behavior. The computers I am trying to connect to include Windows 7 64 bit and windows Server 2008.
Any suggestions to help me track down the issue. Thanks.
Edit:
My entire problem seems to have been solved with the latest firmware 3.0.0.4.374.33_0 . Im not sure exactly what the problem was but Im glad its working now.
Last edited: