ASUS RT-AX86U Pro and Ooma issue

[dmako]

Been using my Ooma VOIP phone (on WiFi) without issues for years. Recently switched out my TP-Link router for an ASUS RT-AX86U Pro and notice now that on a phone call while I hear people just fine. People hear words dropped, like say every 5-6 word. I tried turning off the firewall and custom QOS which I had prioritizing video and audio streaming, yet spoken words are still dropped.

Anyone run into this with a fix?

 

[CaptainSTX]

Been using my Ooma VOIP phone (on WiFi) without issues for years. Recently switched out my TP-Link router for an ASUS RT-AX86U Pro and notice now that on a phone call while I hear people just fine. People hear words dropped, like say every 5-6 word. I tried turning off the firewall and custom QOS which I had prioritizing video and audio streaming, yet spoken words are still dropped.

Anyone run into this with a fix?

What you can try is dumbing down the WiFi settings on the ASUS so as best as possible duplicate the WiFi settings on your TP-Link. Search this site and look at what is recommended for getting reliable connections with IoT devices. Do turn your firewall back on as in this day and age no firewall is likely to get your network hacked.

 

[bennor]

Been using my Ooma VOIP phone (on WiFi) without issues for years. Recently switched out my TP-Link router for an ASUS RT-AX86U Pro and notice now that on a phone call while I hear people just fine. People hear words dropped, like say every 5-6 word. I tried turning off the firewall and custom QOS which I had prioritizing video and audio streaming, yet spoken words are still dropped.

What firmware are you running on the RT-AX86U Pro?
Check the WAN > NAT Passthrough page. Its possible you may need to adjust some of the settings there. In particular the RTSP Passthrough, H.323 Passthrough and SIP Passthrough settings may need to be enabled.

Edit to add: Do not turn off the firewall. That is what protects both the router and your local network.

 

[dmako]

Yes firewall back on. Would hard wiring the Ooma help in determining if it's a wifi issue vs system wise setting?
Firmware, stock: 3.0.0.6.102_34336

 

[dmako]

What firmware are you running on the RT-AX86U Pro?
Check the WAN > NAT Passthrough page. Its possible you may need to adjust some of the settings there. In particular the RTSP Passthrough, H.323 Passthrough and SIP Passthrough settings may need to be enabled.

Edit to add: Do not turn off the firewall. That is what protects both the router and your local network.

All of these are enabled with the exception of PPPoE which is disabled.