ASUS RT-AX88U Pro Unable to enter GUI in Win 10

[portnoy58]

Hello everyone fresh from setting up mesh I cannot access the router GUI using a Dell XPS (13 9370) notebook running Win 10 (build 19045.5247). I can access it using a Samsung Tablet but not Windows which means I cannot for instance install the EZ Print file for setting up a network printer. I would welcome a solution if anyone can assist. Many thanks

 

[bennor]

Is the Del notebook directly connected, either by ethernet or by WiFi (not Guest WiFi) to the main router? Or is it connected to an AiMesh node? Connect direct to main router and not through a node as a troubleshooting step.
Just to confirm, the RT-AX88U Pro is the main router and not a AiMesh note, correct?
Are you using an IP address to access the RT-AX88U Pro? If so double check that the IP address is correct. Check that the Dell laptop is using the RT-AX88U Pro as it's default gateway in the Dell's OS settings.
Temporarily disable any third party security/firewall software and or browser plugins/extensions as a troubleshooting step incase that third party software is blocking access to the Asus router.

 

[portnoy58]

Thanks again for assisting. I am a complete novice in these matters so bear with mes GUI. I am trying to access the GUI via asusrouters.com as opposed to an IP address. I ran the cmd ipconfig and it generated this result which I am not able to evaluate. It might assist.