Hi.
I have a brand new ASUS RT-AC66U router but the problem I have is that every 15 minutes EXACTLY I lose access to the internet. This occurs across all the devices on the network simultaneously so I know it's related to the router somehow.
This happens either using Wi-Fi or with a direct ethernet connection. Like clockwork, internet access disappears every 15 minutes and then about 60 seconds later it comes back. Even the Apple TV which is connected via Ethernet loses connection also.
Even though WAN access disappears on my network for a minute or so, LAN access generally remains fine. This would normally suggest a problem at the head end (i.e. with the ISP) or with my Thomson cablemodem but when I connect to the CM router it works fine and the old linksys router works as well.
I've also tried both the latest stock and merlin firmware but I get the same problems with each one. Changing from ASUS to Merlin firmware didn't even alter the frequency of dropouts - it's still exactly every 15 minutes.
I tried a factory reset and it didn't make any difference.
Does anyone have any ideas as to what might cause this weird behaviour?
Do I have a duff router which needs sending back?
NOTE: I posted originally that this was a Wi-Fi problem but in fact it occurs with a direct connection (w/ WiFi switched off) in the exact same manner. Mods are welcome to delete the other thread under my name as the subject heading is inaccurate.
I have a brand new ASUS RT-AC66U router but the problem I have is that every 15 minutes EXACTLY I lose access to the internet. This occurs across all the devices on the network simultaneously so I know it's related to the router somehow.
This happens either using Wi-Fi or with a direct ethernet connection. Like clockwork, internet access disappears every 15 minutes and then about 60 seconds later it comes back. Even the Apple TV which is connected via Ethernet loses connection also.
Even though WAN access disappears on my network for a minute or so, LAN access generally remains fine. This would normally suggest a problem at the head end (i.e. with the ISP) or with my Thomson cablemodem but when I connect to the CM router it works fine and the old linksys router works as well.
I've also tried both the latest stock and merlin firmware but I get the same problems with each one. Changing from ASUS to Merlin firmware didn't even alter the frequency of dropouts - it's still exactly every 15 minutes.
I tried a factory reset and it didn't make any difference.
Does anyone have any ideas as to what might cause this weird behaviour?
Do I have a duff router which needs sending back?
NOTE: I posted originally that this was a Wi-Fi problem but in fact it occurs with a direct connection (w/ WiFi switched off) in the exact same manner. Mods are welcome to delete the other thread under my name as the subject heading is inaccurate.