Brightspeed Fiber - Asus Router

[bluzfanmr1]

I just closed on a new home and decided not to move my Spectrum Internet service to the new place. Instead I had Brightspeed Fiber installed, which is the first time I've ever had fiber.

The installer was nice but in a hurry and told me I knew more about things than he did and blew me off when asking about using my Asus router. He said just plug my router into his router but I don't think that's correct. I know they allow 3rd party devices but won't support it. He said he was required to install their wireless modem, which he did, and it's terrible. Broken interface on Apple stuff, no way to turn off band steering, and so much more.

I have a week until I move and take my Asus router over there so I unplugged their router and plugged in an old router I had runnng dd-wrt. I connected my router in the same manner i.e. ethernet cable from the ONT into the WAN on the dd-wrt router but I could not get a WAN IP address. I can verify with the Brightspeed router I do get a normal IP and nothing like CGNAT.

I see a few threads on here that indicate this should work. Can anyone confirm things should work by connecting the ethernet cable from the ONT to the WAN on my own router?

I was also unable to get anywhere near the 500/500 service I purchased. The max I could get to with their router was 200 down 300 up and I'm a little annoyed at this experience so far and considering just going back to Spectrum. They offered me $40 mo for 1Gbps, $1 more than the $39 mo I'm now paying for the new fiber.

 

[bbunge]

I have Brightspeed fiber in my new (five year old) house. My ONT is outside the house and has a connection for internet and phone service. I have never had an ISP provided router. But, the service was Centurylink when I moved in.
Depending upon your area you may have to set up PPPoE. You may need to power cycle the ONT with the Asus router. In our area, southern Pennsylvania, we do not have to do PPPoE. I have a 100/100 service that is sufficient for my household. Well, I am considering their 200/200 plan but...

 

[bluzfanmr1]

I have Brightspeed fiber in my new (five year old) house. My ONT is outside the house and has a connection for internet and phone service. I have never had an ISP provided router. But, the service was Centurylink when I moved in.
Depending upon your area you may have to set up PPPoE. You may need to power cycle the ONT with the Asus router. In our area, southern Pennsylvania, we do not have to do PPPoE. I have a 100/100 service that is sufficient for my household. Well, I am considering their 200/200 plan but...

Thanks for the info, this is a 5 year old house too. I didn't think to try to power cycle the ONT, which they put inside above the electrical box as there's a plug right next to it. I will give that a try.

 

[Tech9]

The max I could get to with their router was 200 down 300 up

Test with wired to the gateway/router client only to eliminate Wi-Fi factor.

considering just going back to Spectrum

Fiber service has lower latency and higher reliability. Speed is not everything.

 

[Wisiwyg]

Also, see if you can locate instructions on how to get into the fiber ONT in an online user group and put it into bridge mode. For my Quantum fiber it was as simple as plugging in its IP into my browser and it popped up the internal menu.

 

[bbunge]

Also, see if you can locate instructions on how to get into the fiber ONT in an online user group and put it into bridge mode. For my Quantum fiber it was as simple as plugging in its IP into my browser and it popped up the internal menu.

Actually, the OP needs to access the settings in the Brightspeed router. Easy to find the IP address and the default user ID and password are on the router nameplare.
Brightspeed does not use an ONT/Router combo device but two separate devices. The routers, they call them modems, work OK for the folks in my neighborhood that use Brightspeed. But they are AC routers and they are set up that the tech support folks can access them remotely. It drives their phone "tech support" folks nuts that they can't reboot my router.
I suspect that since the OP did not succeed with plugging in the Asus router he needs to look up and make sure his connection requires PPPoE.

 

[bluzfanmr1]

Test with wired to the gateway/router client only to eliminate Wi-Fi factor.



Fiber service has lower latency and higher reliability. Speed is not everything.

Those speeds were via ethernet and not wifi, but point taken.

As said earlier, it's the first time I've had fiber, and the lower latency is exactly what I was excited about. I'm sure it will get ironed out so I don't need to go back to Spectrum, though Spectrum has been very reliable since enabling symmetrical speeds.

 

[bbunge]

Note: Brightspeed calls their routers modems.

WAN settings

If instructed by a technician, you can change the protocol and addressing type on your modem, including PPPoE, IPoE or transparent bridging.

www.brightspeed.com

 

[bluzfanmr1]

Actually, the OP needs to access the settings in the Brightspeed router. Easy to find the IP address and the default user ID and password are on the router nameplare.
Brightspeed does not use an ONT/Router combo device but two separate devices. The routers, they call them modems, work OK for the folks in my neighborhood that use Brightspeed. But they are AC routers and they are set up that the tech support folks can access them remotely. It drives their phone "tech support" folks nuts that they can't reboot my router.
I suspect that since the OP did not succeed with plugging in the Asus router he needs to look up and make sure his connection requires PPPoE.

When logging into the Brightspeed router, I could see I had a WAN IP of 67.x.x.x. Does that give any clues as to whether or not I require PPPoE? I'll be back over there tomorrow to try everything again.