Dyson Fans won’t connect to Asus WiFi?

[Poseidon]

I have 3 Dyson cooling fans (TP12) in my house and are 3 were successfully connected to the IoT guest wireless network in my Asus Rog GT-BE98 Pro.

However this weekend all 3 fans stopped connecting to WiFi. I reset the network connection in the fans and tried to reconnect but the connection is TIMING OUT each time and unable to connect. This is happening on all 3 fans.

Previously my 5 GHz SSID would appear under available networks but all I’m seeing now is the IoT guest network and the 2.5 GHz. Tried connecting to both and no luck.

I’ve rebooted my modem and router and also unplugged the fans to no avail.

Could a recent Asus firmware update possibly changed a previous setting or should I adjust sobering under the “professional” tab? Not sure how to get the fans to connect to WiFi again so I can use them via the Dyson app.

Thanks.

 

[degrub]

Is the channel select set to AUTO in the Asus for either/both of the 2.4 GHz and 5 GHz ?
If you update firmware, cleanest method is to factory reset and manually configure. Uploading a backup config can lead to issues.
Don't mess with the PRO pages unless you know what you are doing. IOTs are pretty simple devices.

 

[OzarkEdge]

I have 3 Dyson cooling fans (TP12) in my house and are 3 were successfully connected to the IoT guest wireless network in my Asus Rog GT-BE98 Pro.

However this weekend all 3 fans stopped connecting to WiFi. I reset the network connection in the fans and tried to reconnect but the connection is TIMING OUT each time and unable to connect. This is happening on all 3 fans.

Previously my 5 GHz SSID would appear under available networks but all I’m seeing now is the IoT guest network and the 2.5 GHz. Tried connecting to both and no luck.

I’ve rebooted my modem and router and also unplugged the fans to no avail.

Could a recent Asus firmware update possibly changed a previous setting or should I adjust sobering under the “professional” tab? Not sure how to get the fans to connect to WiFi again so I can use them via the Dyson app.

Thanks.

Where are you viewing 'available networks'?... on the client?

Do your devices support the current 5.0 control channel? If not, they won't see the 5.0 WLAN/SSID.

OE

 

[Poseidon]

Is the channel select set to AUTO in the Asus for either/both of the 2.4 GHz and 5 GHz ?
If you update firmware, cleanest method is to factory reset and manually configure. Uploading a backup config can lead to issues.
Don't mess with the PRO pages unless you know what you are doing. IOTs are pretty simple devices.

Yes the channel select are set to “auto” and yes I did perform a factory reset after the latest firmware update.

Should I select a channel manually instead of auto?

 

[Poseidon]

Where are you viewing 'available networks'?... on the client?

Do your devices support the current 5.0 control channel? If not, they won't see the 5.0 WLAN/SSID.

OE

Yes on the client (Dyson app). I previously connected to 5GHz before. Now it’s not even showing up under “available networks.”

 

[OzarkEdge]

Yes on the client (Dyson app). I previously connected to 5GHz before. Now it’s not even showing up under “available networks.”

Set the 5.0 channel to 36 and see what happens.

OE