Linksys offering refunds for WRT1900AC cannot offer OpenWrt support

[FattysGoneWild]

Show is over folks. Get that refund if you was wanting or waiting for 3rd party firmware. Its not happening. Online and physical stores are offering refunds NOW. Even if you are past the limited return policy. They have been notified by Belkin/Linksys about this.

https://forum.openwrt.org/viewtopic.php?pid=243588

Also refer to this post #650 https://forum.openwrt.org/viewtopic.php?pid=243491#p243491

 

[sfx2000]

Seems to be on a case-by-case basis...

Most folks bought the WRT1900ac based on the merits of the factory firmware...

just saying...

 

[fistv]

This gives me a bad feeling, flat out refunds, not good. I'm up in the air, would like the option of putting DD or open in it at some point. I might take it back to BB tomorrow for an R7000. Just when I thought I was done having to pick and choose for a while. I might order an edge router lite seeing as how I had to add that tp-link switch in anyway and maybe just reuse my linksys ap. Glad I kept the box.

 

[thiggins]

Linksys response

I contacted Linksys about WRT1900AC rebates. Here is the response:

"Customers who have purchased the WRT1900AC and found that is not working as advertised can contact our customer service for support if it is it within the warranty period. Our Warranty details can be found here: http://support.linksys.com/en-us/linksyswarranty?icid=Warranty-Information-Footer"

 

[jlake]

I contacted Linksys about WRT1900AC rebates. Here is the response:

The OP is talking about online and physical stores giving refunds. I don't think there would be any need to contact linksys if you want a refund. Unless of course you bought it from Linksys' online store.

 

[thiggins]

The OP is talking about online and physical stores giving refunds. I don't think there would be any need to contact linksys if you want a refund. Unless of course you bought it from Linksys' online store.

The OP also said

They have been notified by Belkin/Linksys about this.

This implied that refunds were official Belkin / Linksys policy.

I asked Linksys if they had changed general policy on the WRT1900AC. Their response says no.

 

[FattysGoneWild]

Online retailers and physical stores have been notified. That is why you are seeing people get refunds. Linksys is also doing it if you bought it directly from them. They wont issue a press release or sticky on their own forums. Probably from fear many will just send them back regardless or on principal alone. Since they cannot deliver on OpenWrt. I called my local Best Buy where I got it from about 3 weeks ago. I am free to return it past the 15 days since no OpenWrt can be fully supported. Its advertised on the box as we all know. So, its a bold face lie and denial Linksys saying they have not notified retailers. They are trying to keep it hush hush for minimal returns.

 

[thiggins]

I called my local Best Buy where I got it from about 3 weeks ago. I am free to return it past the 15 days since no OpenWrt can be fully supported.

Best Buy said that explicitly?

 

[RMerlin]

Seems to be on a case-by-case basis...

Right. That post #650 comes from escalation and is specifically for THIS customer. It does not indicate a global policy.

Sent from my Nexus 4 using Tapatalk

 

[sm00thpapa]

I contacted both my Belkin POC's and they know nothing about giving refunds.


Sent from my iPad using Tapatalk

 

[doubleroll]

Wow the router is advertised as open source ready all over their web page! So I guess you can argue the point its not working as advertised...

 

[sm00thpapa]

Just sold it on eBay for $220.00 going back to my N66W.

 

[sm00thpapa]

This router is dead.


Sent from my iPad using Tapatalk

 

[thiggins]

This router is dead.

You have made it clear in previous posts that you don't care for this product. What is the point of this post?