Opening Apartment NIB to Replace Line

[noluck4]

I have an issue where my ISP ran a line from my apartment box outside (has line for all the apartments) to a window in my apartment. This was supposed to be a temporary solution but thanks to politics between my isp and apartment building it's become a permanent one. The ISP used the wrong type of line for this and the connection is barely usable now after a year. The ISP wants to charge me $250 to replace 10 feet of line. They are the only isp for the apartment complex. The phone tech says I have a right to open the box and run the line myself and thus the charge.

My question is do I really have the right to do this? Or should I speak to my landlord which wont get me anywhere.

 

[theonlyski]

I have an issue where my ISP ran a line from my apartment box outside (has line for all the apartments) to a window in my apartment. This was supposed to be a temporary solution but thanks to politics between my isp and apartment building it's become a permanent one. The ISP used the wrong type of line for this and the connection is barely usable now after a year. The ISP wants to charge me $250 to replace 10 feet of line. They are the only isp for the apartment complex. The phone tech says I have a right to open the box and run the line myself and thus the charge.

My question is do I really have the right to do this? Or should I speak to my landlord which wont get me anywhere.

Tell the ISP the situation. Don't tell it to the techs, tell it to the account people, if they offer no resolution, tell them you'll find service elsewhere.

Or, if you have friends in the field or at that company, ask them to hook you up, may cost ya some pizza and/or beer.