Port Forwarding Works On WAN But Not Wirelessly

[Ken Firch]

Newbie here with a question regarding port forwarding. I have 2 RT-AC68U's, one as an AP on the other side of the house. I have a LaView video camera system that worked fine on the old ASUS 380 firmware, but not the 380.57 Merlin I loaded last night. Looks awesome, but hopefully this issue can be easily resolved.

The problem is the port forwarding works fine over the WAN using the Laview client, but as soon as I connect wirelessly (iPhone, iPad) it cannot connect to the NVR. And a wired connection on my PC also works. Ports used by my NVR are 8080, 8554, 9010, and 9020. I have the NVR setup as a manual DHCP entry, and using the DDNS AsusComm name. Tried turning off the AI protection stuff, firewall, rebooting everything, etc.

Hoping this is something obvious I'm overlooking. Any thoughts on what to check for?

Thanks!

Ken

 

[martinr]

There could well be something obvious you're overlooking: in the topic devoted to 380.57, the 2nd para of the very first post -Merlin's

"A factory default reset is required specifically for the RT-AC68U, due to the switch to a new SDK + wireless driver. Some people reported having issues with the 2.4 GHz band with this new SDK - if that's your case, the only solution at this time is to revert back to 378.56_2."

Given the problems with 380.57, there is no point troubleshooting this on that firmware because you'll never know where the problem is, especially as you said it worked fine previously. Follow Merlin's advice and then try it.

By the way, you did restore the router - after flashing the new firmware - to factory default settings, didn't you?

 

[Ken Firch]

By the way, you did restore the router - after flashing the new firmware - to factory default settings, didn't you?

I did a factory restore before, but not after. Will give that a try tonight. Then maybe go back to 378.56_2 if needed.

Thanks.

 

[L&LD]

I did a factory restore before, but not after. Will give that a try tonight. Then maybe go back to 378.56_2 if needed.

Thanks.

http://www.snbforums.com/threads/no...l-and-manual-configuration.27115/#post-205573


A factory restore before flashing the firmware is seldom necessary or useful. Always do so after flashing to the latest firmware.

I do recommend that you remove all USB devices from the router and reboot at least once before you flash new firmware though. The link above gives more details that may help too.

 

[martinr]

And you need to read through this

http://www.snbforums.com/threads/faq-nvram-and-factory-default-reset.22822/

so you know why it was wrong to restore to factory default settings (RFDS) before flashing and wrong not to RFDS afterwards.

That said, even if you stay with 380.57 after you've done an RFDS, do not be surprised if your problem persists. You might decide it's safer to follow Merin's advice, flash with 378.56_2, then RFDS, and then see if that solves the problem.

 

[Ken Firch]

Okay, thanks for the links. I should have done a bit more searching here. Did I mention I was a newbie?
I'll post results tomorrow.

 

[eddiez]

Same device and firmware here and no issues with forwarding to wireless devices...

 

[martinr]

.

Okay, thanks for the links. I should have done a bit more searching here. Did I mention I was a newbie?
I'll post results tomorrow.

As a last resort, and only when everything else has failed, try the instructions.

I know: but if you don't know the instructions are there...... Never mind, that's what the forum's for. This time next year, you'll be posting the link to someone else who's new.

Good luck.

 

[Ken Firch]

All it took was a restore and reconfig. Running version 380.57.
Dropped a few coins in the PayPal bucket. Thanks.