RT-AC87U - Does Feedback work?

[snbdora]

Hi,

Currently on 3.0.0.4.382_50702 f/w. The feedback doesn't go through. It errors out with this message

The system failed to connect to the mail server(possibly caused by your ISP blocked SMTP port 25

I don't see the Asus mail server listening on 25. So it wouldn't work unless they update the port in the f/w.

Has it worked for anyone?

Thanks

 

[indark]

there should be an instruction after a fail, just send it via email that you have

just copy paste the log and email to the address provided
router_feedback@asus.com is what is given from ac3100, assuming they are the same for all router

 

[snbdora]

Well, that doesn't help since there won't be any logs that you could send along unless you copy them manually off the router cli. I think they need to change the port in the f/w to get the "feedback" function working.

 

[houmi]

+1

I am having the same issue... can't send feedback because of port 25 blocking on Xfinity. Can you please help @arthurlien ?

 

[indark]

well, they are introducing ability to send feedback via gmail, or at least I remember reading it somewhere.

When it fail, in addition to the email address to mail to, it also provides a log of the hardware, not that difficult to copy paste.
And it's not that difficult to save the system log and attach.

I actually prefer to send it via email anyway so that I can include additional attachment/link to video to further explain what I am experiencing.

I dont mind they also include a button to simply generate the report and let me copy paste stuff so I dont have to waste time to wait for sending the feedback.

 

[houmi]

Yeah but unfortunately that log isn't very extensive and if I were to copy/paste each log to attach, that defeats the purpose of having a feedback system

Also they never respond when I emailed them... it's probably going to /dev/null

your button to generate a report & copy/paste is a great idea.

 

[houmi]

FYI - I was able to submit a feedback, I just used a VPN client in the router to bypass ISP restriction.