In April 2016 I bought a RT-AC87U with a 2 yr warranty. In July I sent it out for repair to the west coast ASUS repair center, at my cost!. It was disconnecting from the internet, losing the 5 Ghz signal, losing the internet connection when I would try to upload medium size files and other instability issues. Yeah, I now know those are common 87U issues, wish I knew before buying it but I came from a 56U that worked flawless for years, and still does.
ASUS sent me a replacement unit, not the same one I sent them. Ok, didn't care provided it would work. Well, it didn't so its about to go back to their repair center, this time the shipping is on them.
I've lost faith in ASUS and started looking for another solution. In the many complaints I've now read about the 87U, people seem to like the RT-AC88U due to the radio chip change. I like their interface. So I've asked ASUS that instead of repairing and/or returning another 87U, would they take mine in trade for another ASUS router. I have not heard back from them yet so mine sits here in a box ready to go awaiting their reply. I doubt they will say yes.
In the meantime, I have looked into Ubiquiti products, thinking a more commercial type product would be more reliable. Considering the price tag on the 88U, the Ubiquiti products that would be required are not that much more and is a more feature rich system.
Before I buy anything, does anyone here have any comments on a suggested direction to take?
Thanks, Marty
ASUS sent me a replacement unit, not the same one I sent them. Ok, didn't care provided it would work. Well, it didn't so its about to go back to their repair center, this time the shipping is on them.
I've lost faith in ASUS and started looking for another solution. In the many complaints I've now read about the 87U, people seem to like the RT-AC88U due to the radio chip change. I like their interface. So I've asked ASUS that instead of repairing and/or returning another 87U, would they take mine in trade for another ASUS router. I have not heard back from them yet so mine sits here in a box ready to go awaiting their reply. I doubt they will say yes.
In the meantime, I have looked into Ubiquiti products, thinking a more commercial type product would be more reliable. Considering the price tag on the 88U, the Ubiquiti products that would be required are not that much more and is a more feature rich system.
Before I buy anything, does anyone here have any comments on a suggested direction to take?
Thanks, Marty