D Palowitch
New Around Here
After basic troubleshooting, and an hour of not being able to understand her broken English, tech support said someone from the RMA department would email an RMA. After one week of waiting, I had to call them to get the RMA. I shipped the defective router to them at my expense and they received it on June 26, 2016. No further response from them except a few "We are SORRY" emails. Three phone calls to the RMA department, and I was assured they would send out a new replacement. This is July 22, 2016 and still no emails. I am now without a router ($137.00) and $18.00 shipping. Very poor support from a reputable company like them. Two year warranty and support is a joke.