Traceroute to EA Servers

[jmantn]

Been having issues since Friday trying to play Battlefield 4 on PS4. After staring the game it gets stuck loading just before the options screen and if I switch to PSN menu and do a speedtest (which is fine) and switch back I see "The connection to EA Online was lost" and every time I attempt to enter any option other than single player or in game store I receive the connection was lost error however I have NO issues playing other online games.

I've contacted both EA and My ISP Charter and they're stumped. This isn't necessarily an asus issue I don't believe because if I connect my PS4 to my hotspot on my phone I can play with no issues which I just discovered last night but via my internet with charter I cannot play EA's Battlefield 4 online nor through any device or browser log into EA or Origin.com.

I've never before ran into a situation where for days everything works except one thing. EA has told me there not been any outages and I can play other PS4 games (non EA) and on any device browse any other websites.



So im looking for a way to fix this and here's what I've done and have confirmed.

I've confirmed I can play when not connected to charter such as through a hotspot.

A friend on a different ISP has had zero issues the last three days.



Pinging easo.ea.com comes back with ZERO packet loss.

PING easo.ea.com (159.153.234.54): 56 data bytes
64 bytes from 159.153.234.54: seq=0 ttl=113 time=29.591 ms
64 bytes from 159.153.234.54: seq=1 ttl=113 time=31.797 ms
64 bytes from 159.153.234.54: seq=2 ttl=113 time=32.257 ms
64 bytes from 159.153.234.54: seq=3 ttl=113 time=31.381 ms
64 bytes from 159.153.234.54: seq=4 ttl=113 time=32.272 ms

--- easo.ea.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 29.591/31.459/32.272 ms

Traceroute to easo.ea.com is where things get interesting. It'll time out or show up to 50% packet loss on some nodes.

traceroute to easo.ea.com (159.153.234.54), 30 hops max, 38 byte packets
 1  *  *  *
 2  dtr04kgpttn-tge-0-7-0-12.kgpt.tn.charter.com (96.34.69.97)  19.344 ms  10.501 ms  12.729 ms
 3  crr02kgpttn-bue-102.kgpt.tn.charter.com (96.34.69.65)  13.625 ms  29.705 ms  12.350 ms
 4  crr12spbgsc-bue-100.spbg.sc.charter.com (96.34.93.200)  17.920 ms  17.647 ms  15.936 ms
 5  bbr01spbgsc-bue-4.spbg.sc.charter.com (96.34.2.50)  21.670 ms  23.180 ms  16.424 ms
 6  bbr01gnvlsc-bue-1.gnvl.sc.charter.com (96.34.0.43)  29.091 ms  21.791 ms  23.826 ms
 7  *  *  *
 8  ae-2-70.edge3.Washington4.Level3.net (4.69.149.82)  29.869 ms  30.378 ms  *
 9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *

Also see:http://forums.smallnetbuilder.com/attachment.php?attachmentid=3233&stc=1&d=1422928808


This is also posted here since this affects people at random and no one seems to find out a fix and most give up: http://www.dslreports.com/forum/remark,29831992?r=822


There's a thread here that lists more info:
http://www.dslreports.com/forum/remark,29679549?hilite=ea+server+issues

From that thread:
Got disconnected from Origin around 2am, and haven't been able to reconnect.
Some friends have been able to get in in the meantime, so it seems to be a narrow issue. All ea sites load slowly, and their authentication server »accounts.ea.com doesn't connect all, which I'm guessing is the source of the problem.
I can reach »www.origin.com but I can't login. Can't seem to find anyone else having similar issues, which is surprising. »isup.me/accounts.ea.com confirms that it's not just me having this problem, though.

 

[jmantn]

Solved

Solved:
Turns out due to the dynamic IP addresses Charter provides I must have been assigned an IP that was for whatever reason banned from one of EA's games so changing my Charter provided IP by changing the Mac address in my router then unplugging modem for 30 seconds and plugging back in (in that order) and restarting PS4 solved my issue.

See message #486
http://answers.ea.com/ea/board/message?board.id=O-2&message.id=118935#M118935

Should be stickies in Battlelog spent four days on this and EA support on phone didnt have a clue.