ASUS RT-AC86U won't update Firmware?

[ijbranch]

Hi Team,
I updated my RT-AC86U to firmware v 386.13 without issue.
There is now a 386.13.22 release which I have downloaded however my ASUS won't load it via the Manual Firmware Update option. :-(
No message or error, just doesn't do it/go through the actions. :-(
Is there any setting in th emodem that could be causing this?
Thoughts/suggestions appreciated.

Regards & TIA,
Ian

 

[ijbranch]

That should read 386.13.2

 

[Dedel66]

Doublecheck the firmware. Maybe you downloaded the wrong one (e.g. for the rt-AX86u or the rt-ac68u)

 

[ijbranch]

That was of course the first thing I checked.
It is my understanding that the modem won't load anything that is not intended for it. I could be wrong.
Is there some way on the modem to check/confirm?

 

[Dedel66]

It is no modem at all. It is a router.

 

[ijbranch]

Yup. Showing my age. It is operating in Wireless Router moide. No AIMesh

 

[Viktor Jaep]

Try rebooting first... once back up, make sure you first "safely remove disk" (your external USB drive). Then try uploading the firmware (preferably while physically connected to the router - not over wifi).

 

[ijbranch]

I am running a 3G/4G USB modem as a hot standby.
Is the above still applicable?
Where is that under?

 

[Viktor Jaep]

I am running a 3G/4G USB modem as a hot standby.
Is the above still applicable?
Where is that under?

Yes. It's on the main screen. Click on your USB drive to see that sub menu.

 

[ijbranch]

I see thie attached.

 

[Viktor Jaep]

Do you have a USB drive attached?

 

[ijbranch]

No. I have a USB 3G/4G modem attached

 

[Viktor Jaep]

No. I have a USB 3G/4G modem attached

Welp... Try unplugging your modem in that case, then try uploading.

 

[ijbranch]

Yup. Did that, and rebooted the router, same issue. :-(

 

[Viktor Jaep]

Could you please copy and paste the name of the file you're trying to upload to the router?

 

[ijbranch]

Here you go.

 

[Viktor Jaep]

Here you go.View attachment 58671

Looks fine. Do you have any scripts running? Anything else unusual about your setup? Perhaps power it down completely for a few minutes, then try the same steps without the USB modem attached?

 

[ijbranch]

Looks fine. Do you have any scripts running? Anything else unusual about your setup? Perhaps power it down completely for a few minutes, then try the same steps without the USB modem attached?

I don't know how to do scripts. I removed the USB modem and turned the router off for a minute and turned it on, tried the update, no good.
I got desperate at one stage and tried to load an older firmware from ASUS but it wouldn't look at that either.
When I click on the update it just sits there and does nothing.

 

[Viktor Jaep]

I don't know how to do scripts. I removed the USB modem and turned the router off for a minute and turned it on, tried the update, no good.
I got desperate at one stage and tried to load an older firmware from ASUS but it wouldn't look at that either.
When I click on the update it just sits there and does nothing.

Try cleaning your cache... or use a different browser, or incognito mode.

 

[ijbranch]

Ah Ha! You gave me a thoughty.
I am using Win 11. I jumped onto my Daughter's Win10 laptop logged in copied the install file, it uploaded the file and now is at 386.13.2.
I had a suspicion in the back of my mind it might be Win 11 related.
I had tried different Browsers as well.
Thank you for your support/patience.
All good now.
Regards,
Ian