Earlier this year Asus changed the category names on the Adaptive QOS categories to things like work-from-home, learn-from-home etc. It looks like this was a marketing department attempt to make Asus look like the product to buy during the Covid-19 pandemic. Long standing important category called VOIP and Instant Messaging was abandoned.
Unfortunately in this knee-jerk reaction an error was made. That error was lumping the VOIP category together with everything else that falls into the catch all grab bag called Work-from-home. The unintended consquence of this action is that VOIP calls now have to fight for bandwidth with STEAM game downloads. Overnight one of the world's best routers has become unreliable for VOIP users because of this. It appears ASUS made an error in judgement here. 911 calls and other emergency VOIP calls need to be guaranteed the highest priority or at least guaranteed to be in a category that is suitable to the router owner. THey cannot be blown away by little Johnny downloading a STEAM game update as is happening now when Work-From-home is positioned as the highest qos category and VOIP and STEAM get the same priority.
I am very surprised that the GAMING qos category does not capture STEAM game download activity and throttle it when gaming is a lower category than work from home in CUSTOMIZE. The fix to this is to bring back the VOIP and instant messaging QOS category please in the ADAPTIVE QOS CUSTOMIZE settings screen.
Unfortunately in this knee-jerk reaction an error was made. That error was lumping the VOIP category together with everything else that falls into the catch all grab bag called Work-from-home. The unintended consquence of this action is that VOIP calls now have to fight for bandwidth with STEAM game downloads. Overnight one of the world's best routers has become unreliable for VOIP users because of this. It appears ASUS made an error in judgement here. 911 calls and other emergency VOIP calls need to be guaranteed the highest priority or at least guaranteed to be in a category that is suitable to the router owner. THey cannot be blown away by little Johnny downloading a STEAM game update as is happening now when Work-From-home is positioned as the highest qos category and VOIP and STEAM get the same priority.
I am very surprised that the GAMING qos category does not capture STEAM game download activity and throttle it when gaming is a lower category than work from home in CUSTOMIZE. The fix to this is to bring back the VOIP and instant messaging QOS category please in the ADAPTIVE QOS CUSTOMIZE settings screen.