Lax
Regular Contributor
ASUS won't do a cross shipment in advance for RMA. You should get RMA then download free shipping label and send your old router first.I am tired of off the daily issues with mine. I called Asus and offered logs, photo, everything. I requested a Advance RMA, they confirmed the issues with Hardware Version 1. So I offered my credit card to get the replacement.
Here is the best part. THEY DONT HAVE ANY REPLACEMENTS. Yes you can buy new ones from their site and store, but no replacements. They said they would offer a comparable, but this is the highest end model. So I have to wait again for someone to contact me. Could be months to get a replacement. So just remember Asus warranty is worthless. $800 paper weight.
ASUS will replace with version 2.0 in a week or two.