Question to all of those people that cancel Xfinity/Comcast, then resubscribe later as a "new customer"; Don't you lose your user/email names?
Casa Griswald has had the same emails for 20+ years, and if we close our account, then we lose our emails. The Wife has let me know that losing her emails would not be advantageous for me in any way imaginable.
Our 2-year contract ended in Oct 2022. Every time I call to "cut services" (currently tv, telephone, internet) or do anything to reduce our bill, I end up with someone eventually pushing their mobile service and/or home security
Since 10/2022 our monthly bill has only increased $10, so we will wait for another increase or service upgrades to interact with xfinity.
You can keep your Comcast emails forever, even if you aren't a customer anymore. You just have to log into webmail once every 90 days to prevent them from being shut off. When you set up a new account, you just call them and ask them to re-associate them with your new account (which will eliminate that 90 day thing). For whatever reason their security department has to do it, I guess to prevent someone from fraudulently taking over your email. It has been done in the past, but I can't guarantee they'll be wiling to re-associate forever, they may catch on and realize it is a good way to try and deter people from using this trick.
They have changed their policy (and systems recently too) and nobody there, not even their retentions team, can extend your price or give you a new customer price, etc. Even if you're willing to sign a contract. The system is totally locked down. All they can do is try to sell you another package (hence trying to add mobile and try to decrease your "overall" cost by reducing your competing cell phone bill, and it also adds a discount onto internet). In fact I found even the most senior customer care team there which they keep kind of secret and can only be reached by escalating through several other teams first, didn't have as good of deals as I could get from directly within my mom's account.
They do have one way around it sort of, if you get told something totally wrong or something gets messed up on your account, there is a regional executive care team (the secret one I mentioned above) that can put a credit on your account, so like if your price went up by $20 but it wasn't supposed to for another year (happened to someone I know) they put a $240 credit on the account to cover that. But even they can't adjust the monthly price and they'll only do that if you have clear documentation that they are in the wrong.
So the only solution is to swap carriers or trick their system into thinking you're a new customer (which is actually pretty easy, doesn't even seem to care if you use the same name etc, but I think most change to the spouse's name). You'll of course lose your diamond rewards status (20+ years) but that hasn't really provided many good incentives lately, at least not if you don't have their mobile service also.
Oddly though when my mom's price was about to expire, I went into her account and they had a promo listed for $10 less than she was paying, rate locked for 1 year with no contract, then year 2 is $20 more. So actually didn't have to jump through any hoops this time, but will have to check again in December to see what can be done, or possibly cancel and re-sign. They are laying fiber near her so the competition may help things too.
However I've been trying to get her to agree to go with outlook.com and start moving stuff over just so she isn't tied to comcast emails anymore, even though you can keep them after cancelling, you have to remember to log into webmail every 3 months, which she never does as she uses outlook on the desktop.
