ASUS RT-AC3100 Losing Connection, super frusterating

[Rob_PNW_EVO]

Hi guys new here

I just bought a new house and I got a new Xfinity router/modem, direct from them as well

Im turning most of my house into a google home, like the switches, alarm, thermostat, the works.

Originally, I had everything connected on the wifi to the Xfy router and every now and then it would not work and lose connection, so my friend who has the same setup (provider and appliances) as me suggested to get a AC3100, I was also getting some poor connection to our smart TVs downstairs, and figured a router would help.

Fast forward a few days, I got a refurb unit from Amazon, I hook it up, I turn ON bridge mode in my Xfy gateway and I use my new ASUS router as my wifi, updated all of my devices etc. I no longer see my Xfy SSIDs, and only my 2.4g and 5g ASUS ones

Paired all of my devices to the router's 2,4g connection, everything is working for about a day then everything lost connection as I went on my phone to change the thermostat and my NEST unit was disconnected, I check my google and leviton apps and everything is disconnected.

I check my wifi, and it is having issues connecting to both 5g and 2.4g, it would attempt to connect then just stop.

I go type in the IP to get in the ASUS gui and it is SLOW, google, facebook, other pages on my desktop load up fast and fine, but the ASUS GUI is just ridiculously slow. All the lights are on on the router, nothing red, just as before. I reboot and it works again.

Fast forward again to tonight, same crap is happening AGAIN. I go on the GUI and it's just slow
As I am typing this, I am rebooting the ASUS router, and I am able to connect again on my phone, and all of my switches are working again.

Why is it doing this?? Im tempted to just go back to Modem/router from Xfy and dealing with the occasional hiccup, this is TWICE in a 24 hour period that I have had to reboot my router.

 

[Rob_PNW_EVO]

Since this, my router has dropped connection even to my LAN, twice.

 

[ApexRon]

Hi guys new here

I just bought a new house and I got a new Xfinity router/modem, direct from them as well

Im turning most of my house into a google home, like the switches, alarm, thermostat, the works.

Originally, I had everything connected on the wifi to the Xfy router and every now and then it would not work and lose connection, so my friend who has the same setup (provider and appliances) as me suggested to get a AC3100, I was also getting some poor connection to our smart TVs downstairs, and figured a router would help.

Fast forward a few days, I got a refurb unit from Amazon, I hook it up, I turn ON bridge mode in my Xfy gateway and I use my new ASUS router as my wifi, updated all of my devices etc. I no longer see my Xfy SSIDs, and only my 2.4g and 5g ASUS ones

Paired all of my devices to the router's 2,4g connection, everything is working for about a day then everything lost connection as I went on my phone to change the thermostat and my NEST unit was disconnected, I check my google and leviton apps and everything is disconnected.

I check my wifi, and it is having issues connecting to both 5g and 2.4g, it would attempt to connect then just stop.

I go type in the IP to get in the ASUS gui and it is SLOW, google, facebook, other pages on my desktop load up fast and fine, but the ASUS GUI is just ridiculously slow. All the lights are on on the router, nothing red, just as before. I reboot and it works again.

Fast forward again to tonight, same crap is happening AGAIN. I go on the GUI and it's just slow
As I am typing this, I am rebooting the ASUS router, and I am able to connect again on my phone, and all of my switches are working again.

Why is it doing this?? Im tempted to just go back to Modem/router from Xfy and dealing with the occasional hiccup, this is TWICE in a 24 hour period that I have had to reboot my router.

A refurbished item from Amazon is not the same as a refurbished from manufacturer. Amazon may check to see if the unit powers up and then perhaps a factory reset but that's probably about it. A manufacturer may do the same but if they certify "good as new" then they have done more testing or even replaced a defective component.

It sounds like the reason why someone returned to Amazon is they may have experienced the same problem. I would return to Amazon.

Since you have multiple levels to your home I would suggest choosing a pair of identical routers with mesh capability.

 

[Rob_PNW_EVO]

Well the 5g works, and the internet is working cause I am using the internet from the router right now

 

[ApexRon]

... I hook it up, I turn ON bridge mode in my Xfy gateway and I use my new ASUS router as my wifi, updated all of my devices etc. I no longer see my Xfy SSIDs, and only my 2.4g and 5g ASUS ones... ...Paired all of my devices to the router's 2,4g connection

If the plan is to only use the AC3100 WiFi, did you disable the Xfy WiFi?

You state that you paired all your devices to 2.4g which means that you have two SSID names. I would use a single SSID and let the devices choose whether to use 2.4g or 5g.

 

[Grisu]

saved some older major stock versions if needed:

 

[Rob_PNW_EVO]

@Rob_PNW_EVO I think I had a problem similar to yours, every day the same thing happened to me and to solve it, I flash an old version and now I have a week without that problem.

ASUS deleted the old versions and the only solution is flash an old version of Asuswrt-Merlin. (you have factory reset and manually configure everything from scratch)

I'm using version 384.4_2 (you can try v384.5 if you want, I do not know if this version also has that problem)
https://sourceforge.net/projects/asuswrt-merlin/files/RT-AC3100/Release/

In versions 384.6 and 384.7, that same problem happens to me.

My post:

I tried looking up the merlin firmware but I have the 3100 and under the listing 3100 wasnt compatible (not on list)

I am returning this unit and will be buying one from bestbuy right after work
Ill add 2 light switches + my google home devices first, then add one or two a day afterwards.

Not going to add all of them and then have the wifi stop working again

 

[Rob_PNW_EVO]

If the plan is to only use the AC3100 WiFi, did you disable the Xfy WiFi?

You state that you paired all your devices to 2.4g which means that you have two SSID names. I would use a single SSID and let the devices choose whether to use 2.4g or 5g.

I was told and recommended to use 2.4g for my smart switches cause 'it travels through walls better than 5g'.


I did disable the Xfy wifi, I put it into 'bridge mode/enabled bridge' on their gateway.

My 5g SSID works, 100% it works, I turned off my data for my phone and connected to 5g and it works.
2.4g SSID doesnt even show up on my network list anymore

The light on the ASUS router for 2.4g stopped being lit up when all of this happened, and even in the GUI the 'channel' is zero, it was '1' prior, and now it is 'auto' but next to it, it says zero.
5g, internet, wifi, power lights are all on

 

[Rob_PNW_EVO]

The RT-AC3100 is supported by Asuswrt-Merlin and downloads this firmware and test:
https://sourceforge.net/projects/as...AC3100/Release/RT-AC3100_384.4_2.zip/download

Ill give the new one a try if it doesnt work, then i will upload the Merlin one and see

Borderline about to just use Xfy router/modem that I got from Xfy if it this doesnt work

 

[indark]

I will just go do the typical power cycle + nvram clear with wps button
and if it doesn't work, exchange with amazon if you have just got it recently and still can return.

power off the router for 30+ sec, hold wps button while booting up
wait till power led start flashing, release the wps button and wait for it reboot.

and reconfigure everything from this point.
if it still slow just exchange it