ASUS ZenWiFi AX (XT8) mesh network doesn't work with Arlo doorbell

[silent-wish]

Hi,

I have an Arlo Video Doorbell (Wire-Free) connected to Arlo Smart Hub (base station). The issue comes up when my iPhone is connected to ASUS ZenWiFi AX (XT8) Ai Mesh node and someone rings the bell and I receive the Arlo call on my phone. When I answer the call, I can hear live audio but I am unable to see live video. When I'm connected to the Asus ASUS ZenWiFi AX main node/router it works perfectly. Could it be related to how mesh network communicate with the node?

My setup:

- 1 Arlo Video Doorbell connected via Arlo Hub
- Asus Zenwifi AX XT8 Mesh
- iPhone 15 Pro
- All firmware and software updated to latest version, including router
- Full WiFi-signal in the Arlo Hub app and for the video doorbell.

Troubleshooting so far:

- Removed and reinstalled the doorbell in Arlo app
- Hard reset of Arlo doorbell
- Lowered video quality
- Allowed location to be always used by Arlo app
- Moved the Arlo Hub from 5 meter to 1 meter to the doorbell.
- Tried to connect doorbell via Wifi instead of hub, but have been unsuccessful after multiple tries
- Tried to connect (wired) the Smart Hub to the Asus main router instead of the mesh note.

 

[PureSpeed]

Are you using smart connect? I had that doorbell prior to my ring doorbell and what I did was use smart connect and then bound that doorbell to my nearest XT8 and I didn’t have any issues doing it that way.

 

[silent-wish]

I've tried to have it both enabled and disabled but with no luck.

 

[PureSpeed]

Did you try to bind that doorbell to the nearest XT8 node ?

 

[silent-wish]

Yes, I've tried that. I also tried to setup a guest network 2,4 ghz. It works as long as I'm connected to the main node/router.

 

[glens]

Wireless mesh, not wired, right? Man, find a way to wire them together.

 

[OzarkEdge]

- Tried to connect doorbell via Wifi instead of hub, but have been unsuccessful after multiple tries

Maybe this suggests a conflict with router Wireless settings, or some firmware or hardware defect... since this should work, right?... why doesn't it connect to WiFi as designed?

OE

 

[silent-wish]

It connects do WiFi too but same problem for WiGi (no video, when I'm on the mesh node). I found it a bit more stable when having it connected to Smart Hub.

 

[silent-wish]

Wireless mesh, not wired, right? Man, find a way to wire them together.

Correct, wireless not wired. I agree, that would be much better but I'm afraid it's not possible in this house :/