Cutting the cord with cable company

[d_v_us]

Fed up!!!!.....can anyone tell me if they have a certain cable company that begins with the letter "F" in the U.S. and how they went about getting a compatible cable modem that worked with their own asus wifi router. Tired of renting equipment when I can do it myself!!...being told with this particular company....that type of solution isnt available....even though I'm only getting my internet service from them!!!

Purchased an Arris SB8200 and thought I was gold and it wouldnt work...

 

[Tech9]

What exactly isn't working?

 

[Gar]

No internet, no nothing? Seems like if you have internet you are all set. We do this at 2 different addresses without difficulty, neither provider begins with an F though. Maybe the modem is bad. Did you contact the cable company with the mac address and serial info?

 

[d_v_us]

Ur right?..maybe its bricked outta the box....will be returning it tomorrow and getting two different brands and testing those was well. Probably pick up a Motorola and Netgear one....still pissed off they saying its not possible. Yep....I initially gave them MAC address and serial though.

 

[JSinFCVA]

Ur right?..maybe its bricked outta the box....will be returning it tomorrow and getting two different brands and testing those was well. Probably pick up a Motorola and Netgear one....still pissed off they saying its not possible. Yep....I initially gave them MAC address and serial though.

My Cable company (C.x) publishes on its website the manufacturer/model Docsis modems that are compatible and supported on their network. I purchased one and then went online in my account to register the new modem. Until the modem is registered on a valid account, the network won't initialize it and allow it to communicate. this prevents theft of equipment and network services. After registering the new modem and getting things working, I returned the "rented" modem.