Failed - Network error

[Kinesis]

Hi folks,

Wondered if anyone could help me in resolving an issue I have. I get a Failed - Network error when I try to download large file sizes ranging from 275 MB (i.e. nvidia Drivers) to 2 GB (Linux Distro ISO files). This isn't everytime, but the bulk of the time that this happens.

Tried:
- Using a different browser
- using a different computer; tried it on my Mac, Linux Box, Windows 7 PC
- I have tried replacing/upgrading/changing to a different firmware on my router
- tried turning off virus scanners
- tried not using the Google DNS servers
- tried using the Google DNS servers

I have a CISCO Cable Modem/router from Shaw Cable supplying the WAN, with an Asus RT-AC66U router for my LAN. I have no problem with Steam game downloads, or playing MMO's.

Appreciate any suggestions folks have. I am in the process of trying to get my old router hooked up to my laptop and see if the issue persists, but at the moment having issues getting the WAN access established with my other router (linksys EA4500).

Thanks

 

[azazel1024]

Try hooking a computer directly up to the cable modem. If it still does it, likely an issue with the modem and/or your ISP. If it stops happening, its an issue on the router.

 

[Kinesis]

Try hooking a computer directly up to the cable modem. If it still does it, likely an issue with the modem and/or your ISP. If it stops happening, its an issue on the router.

Thanks, I tried, but unable to get an IP address and WAN access by that method. Now did I do something wrong, I simply plugged the PC into the WANT port on the cable modem.

Going to try the EA4500 later.

 

[azazel1024]

You'll either need to clone the MAC address off the WAN port of your router to your PC, or easier, do an IP release on the router before unplugging it.

Then your PC should be able to get an IP address when hooking up to your cable modem.

 

[Kinesis]

You'll either need to clone the MAC address off the WAN port of your router to your PC, or easier, do an IP release on the router before unplugging it.

Then your PC should be able to get an IP address when hooking up to your cable modem.

Okay, thank you that helped. So I had to use another router to get it to work none the less, but with using the other router I was able to download all the files that I continually have fail on download.

So now I know it is the router, but not sure why it is happening, or what I can do to resolve it, or what I should do next week. RMA?