Greetings Forum Members!

[Aznav48]

I am a new member of the community. Let me also say I am a techno impaired senior.. I am trying to set up my external hard drive to work with my RT-AX58U. I have two questions:

1. Almost hilariously, ASUS does not recognize my serial number. When tryng to use any of the ASUS email or chat forums they require my serial number...
2. As I read my manual, I am referred to my "navigaton panel." I am wondering if that is a separate download. I am going to attach a pdf of what I was submitting to ASUS which should have my needed system info, etc. I will also send a screen shot of the back side of my router.

Any help would be greatly appreciated. Sorry about the jumbled screenshots!

 

[ColinTaylor]

It looks like your serial number is:

R7IG50402212LAB

The third character is a letter I.

 

[Tech9]

As I read my manual, I am referred to my "navigaton panel."

This is the Web GUI page located at your router's LAN IP address.

The default LAN IP address for most current Asus routers is 192.168.50.1 also accessible at http://www.asusrouter.com/.

 

[Aznav48]

It looks like your serial number is:

R7IG50402212LAB

The third character is a letter I.

THANK YOU, COLIN! One more question. Are those zero's?

 

[Justinh]

Yes, zeros.

 

[Aznav48]

This is the Web GUI page located at your router's LAN IP address.

The default LAN IP address for most current Asus routers is 192.168.50.1 also accessible at http://www.asusrouter.com/.

PS.THANK YOU TOO JUSTINH!

 

[Aznav48]

PS.THANK YOU TOO JUSTINH!

Sorry! One more time with feeling. So, yes, I see it and went to it. However, it does not recognize my ASUS username and password. Obviously missing something.

 

[Aznav48]

Sorry! One more time with feeling. So, yes, I see it and went to it. However, it does not recognize my ASUS username and password. Obviously missing something.

Hold on a second. I found a webpage telling me how to do it. First option did not work...I think...as I see no username/PW on he back. However, trying second option now.

 

[Aznav48]

Sorry! One more time with feeling. So, yes, I see it and went to it. However, it does not recognize my ASUS username and password. Obviously missing something.

Whatever I tried did not work. I believe if I can ever get through "sign in" page on the router link I can finally get it set up...I think. As said, I tried my ASUS username and PW with no luck.

 

[Aznav48]

I'm back to trying to get into my "router sign in". Again, the problem is that it does not accept my username and pw. I am using the one that works with my ASUS.com account.

 

[ColinTaylor]

I am using the one that works with my ASUS.com account.

That's the wrong username and password. You should be using the username and password you created the first time you setup the router.

 

[Aznav48]

That's the wrong username and password. You should be using the username and password you created the first time you setup the router.

Groan...thank you...I think. (-: Now to find it...

 

[Tech9]

Unfortunately, if you can't find the user/pass you have to reset your router to factory defaults and start over.

 

[Aznav48]

Unfortunately, if you can't find the user/pass you have to reset your router to factory defaults and start over.

I am a new member of the community. Let me also say I am a techno impaired senior.. I am trying to set up my external hard drive to work with my RT-AX58U. I have two questions:

1. Almost hilariously, ASUS does not recognize my serial number. When tryng to use any of the ASUS email or chat forums they require my serial number...
2. As I read my manual, I am referred to my "navigaton panel." I am wondering if that is a separate download. I am going to attach a pdf of what I was submitting to ASUS which should have my needed system info, etc. I will also send a screen shot of the back side of my router.

Any help would be greatly appreciated. Sorry about the jumbled screenshots!

I now understand, "Unfortunately..." So, yes, I reset my router, never to be seen or heard from again. Yes, of course it removed my former wireless connection. But I have tried to figure out why I cannot restart with the default PW and username. Nothing. Obviously, I'm missing something. I am having to use my SLOW iPhone hot sport to get work done. here is what my router looks like. Again, apologies, but any help would be grateful. Also, no idea, but is "ASUS-B8" supposed to be the defaul router name? It does come "on" but does not work.

 

[ColinTaylor]

"ASUS-B8" is the router's default Wi-Fi name. It's printed on the label on your router.

 

[Aznav48]

Thank you, Colin! Yes, I do have that in my wireless "list" but when it comes up, though it shows all the bars, it will not not work (web pages).

 

[ColinTaylor]

"it will not not work". Do you mean that you cannot connect to that wifi name, or you can connect but don't get internet access?

If it's the later try going to www.asusrouter.com or http://192.168.50.1

 

[Aznav48]

"it will not not work". Do you mean that you cannot connect to that wifi name, or you can connect but don't get internet access?

If it's the later try going to www.asusrouter.com or http://192.168.50.1

I get the five strong black bars with ASUS, but when I try to go to a website it frehezes. In fact, without my hot sport, I could not go to asus router.com. However, let me try with my hotspot. I know it's something stupidly simple but I am missing it. Thank you for your quick replies and wisdom!!

 

[Aznav48]

My dilemma with hot spot

 

[ColinTaylor]

My dilemma with hot spot

Don't use the hotspot - that's the point. www.asusrouter.com is not a real internet site, it's a special address that exists only on your router. Also, try using the other URL I gave you when connected to ASUS-B8.