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GT-AXE16000 Owner's Thread

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An update from ASUS for those suffering with the upload speed issue on the 2.5G WAN port-

They have offered me a product buyback for the full amount I paid for the router originally. They stated that they do not feel the upload issue will be resolved any time soon so this is their only resolution to my case.

Now I guess I decide on which router to move on to. I'm looking at the TP-Link Archer AXE300. It's pretty close the axe16000 spec-wise, but I haven't seen any head-to-head real world comparisons. I'm not sure if there's any other routers on the horizon that will be as good as these two, but if anyone knows of something coming, please let me know.
 
An update from ASUS for those suffering with the upload speed issue on the 2.5G WAN port-

They have offered me a product buyback for the full amount I paid for the router originally. They stated that they do not feel the upload issue will be resolved any time soon so this is their only resolution to my case.

Now I guess I decide on which router to move on to. I'm looking at the TP-Link Archer AXE300. It's pretty close the axe16000 spec-wise, but I haven't seen any head-to-head real world comparisons. I'm not sure if there's any other routers on the horizon that will be as good as these two, but if anyone knows of something coming, please let me know.
Curuious, Is this a problem hard wired or wireless Or both?
 
That seems to imply it's a hardware problem; I wonder if that's genuinely the case.

Unfortunately, that is what it seems. The customer service rep giving the news couldn't give me any real info or details, but it seems like the technical side has conceded and offered this as their solution. It's too bad, this router is awesome except for this issue.

Curuious, Is this a problem hard wired or wireless Or both?

It actually goes deeper than that I'm afraid. I believe it's the 2.5G WAN port itself so it affects both wired and wireless. I have actually been using one of the 10G ports as my WAN port and it works fine, but then I'm losing one of the 10G ports and I have a useless 2.5G port doing nothing. I've made a few posts in this thread spanning back to the launch of this router. Some of us have had this issue with the 2.5G WAN port, but it's unclear what is causing it and whether or not there is the potential for a firmware to fix it.
 
It's not a release, it's an early alpha build.
Good Morning,

Well, all day yesterday, I tried the Alpha version and sorry to say I am unable to keep it stable. First, I tried the ROG version since I like that interface better. The router seems to reboot 3 times every time I do a reboot. When you select "Network Map" and see system status...the DNS doesn't show with my updated, manually selected ones, but shows the usual ISP provided ones from Xfinity--might be one of the reasons it is causing an issue. For some reason, with some script/software installations my wi-fi authentication methods would revert back to WPA2 personal when I had selected WPA2/WPA3 personal. Some of these amtm installations would cause AiProtection to shut off. Ohh, also my memory use was at 62 percent usage when a factory installation normally is low 30 percent usage. Also, these Alpha(s) seem to play nice with my Synology NAS with automatically adding my port forwarding while the 386.8 does not allow my Synology NAS to automatically apply them!

Today, I tried the older interface style of the Alpha. No dice with this one too. I really didn't have any issues until I started adding items via amtm. Format disk, swap, and entware all worked fine. It wasn't until I added Skynet that I had an issue. I added my country blocks and that seemed to work fine. I then added a couple whitelist ip's and my 10g wired connection dropped to under 100mbps. I ended up reinstalling ASUS firmware. If you want my syslog(s)...give me your e-mail and I'll send them. I really don't want to post them here.
 
As indicated in the discussion thread, there is no support provided for these alpha builds. They are early development builds, you should be posting in the discussion thread if you have questions.
That is fine...I didn't ask for any support, and I thought I was being helpful by giving you information on what happened. That is all.
 
Has anyone noticed an electrical buzzing noise coming from their router? Mine is doing this and while I can't notice it unless I'm standing right at the router it does concern me a bit.
Yes, I have heard this noise. I do not like that at all!!
 
So I got my first 6E client, a 2022 iPad Pro. Excited to finally put my AXE16000 to work. Only to realize my iPad cannot see the 6 GHz band.

So after many hours of troubleshooting (including breaking out my AXE11000, which has a working 6 GHz band) which included rolling back firmware and NVRAM resets, I finally figured out what is happening.

There appears to be a GUI bug on the AXE16000 where if you disable WPS (as recommended by security best practices) and then soft reboot the rooter via the GUI, the 6GHz band is turned off. The only way to turn the 6 GHz band back on is to re-enable WPS.

I hate having to be beta testers for a $700 router. So much time lost.

And where is .388? ASUS has been giving more love this year to the older AXE11000 than this year’s AXE16000. Seems wrong.
 
Consumers who buy bleeding edge tech will nearly always end up beta testing the product. I bought two AXE11000s when they were launched early 2021 and was stuck on the original launch firmware for most of the year as any software upgrades immediately dropped the range of my 5Ghz band to near useless. You had to be standing right next to the routers to get connected to that band. Asus Tech Support were helpful but clueless. I had better luck with the also bug-ridden RT-AX89X as I'd purchased it a year and a half after it came out, with most of the critical hardware/software issues more or less resolved. Then I went to get a pair of AXE16000s which also came with a host of issues, the most annoying being that wired speeds dropped to a quarter of what my ISP advertised when AiProtection or any other filtering functions were enabled. I sent them back before the return window closed. So, I guess that's just the nature of the beast.

One of the main selling points for Asus networking devices is that like MS and IOS they'll continue supporting older models for many years before they're declared EOL. They'll need to fix most of the critical bugs in the AXE16000 before rolling out .388 I believe.
 
They'll need to fix most of the critical bugs in the AXE16000 before rolling out .388 I believe.
I don't know what particular "critical bug" you are referring to, but my GT-AXE16000 is working fine here. The main issues I encountered with the original firmware were webui-related issues, and I have fixed them in my firmware, and I know Asus also has fixed them in GPL 388_21224+.
 
I don't know what particular "critical bug" you are referring to, but my GT-AXE16000 is working fine here. The main issues I encountered with the original firmware were webui-related issues, and I have fixed them in my firmware, and I know Asus also has fixed them in GPL 388_21224+.
In my case, it was my devices, IOS, Android and MS being randomly booted off wifi (connected without internet) and being unable to reconnect to any of the bands until I'd turned off and on the wireless functions on said devices a couple of times throughout the day. Glad to hear that Asus fixed the WebUI-related issues.
 
In my case, it was my devices, IOS, Android and MS being randomly booted off wifi (connected without internet) and being unable to reconnect to any of the bands until I'd turned off and on the wireless functions on said devices a couple of times throughout the day.
More likely to be a configuration issue than an actual bug, as we are quite a few who are able to achieve multiple days of uptime without any issue. Start by disabling advanced features like beamforming or WPA3.
 
Is the GT AXE16000 better than the GT-AX6000?
 
More likely to be a configuration issue than an actual bug, as we are quite a few who are able to achieve multiple days of uptime without any issue. Start by disabling advanced features like beamforming or WPA3.
Appreciate you and your team's advice on this. The thing is, I've had most of those same advanced features enabled on the GT-AXE11000 and RT-AX89X without encountering those wifi problems seen with the AXE16000. Same story with the enabling AiProtection and throttling my wired speeds issue that I've been repeating a bit too often even for my comfort. There's no doubt that Asus comes up with some of the most cutting edge consumer all-in-one routers in the market and backs them up with many years of firmware updates. Having your custom firmware supporting most of their latest and older hardware is the icing on the cake. It's just that encountering these wifi/wired issues on the AXE16000s were enough of a dealbreaker (particularly when compared with the RT-AX89X) for me to return them. I just checked on Amazon and there were a few other verified buyers who experienced the same wifi connectivity issues as I did on the AXE16000, so I guess it wasn't just an isolated problem. I'd be willing to take a second look at the router when Asus keeps its promise to work with TrendMicro to come up with a workaround for the AiProtection issue.
 
Is the GT AXE16000 better than the GT-AX6000?
Depends on what is your definition of "better". It adds a 6 GHz radio and has a pair of 10 Gbps ports, however not everyone needs either of these.
 
So someone else posted that they have the GUI bug where if you disable WPS, it also disables 6GHz band but on their AXE11000. Weirdly enough I do not have this on my AXE11000 but do on my AXE16000.

For now, I have put away my AXE16000 until ASUS can release a more stable experience.
 
Hi, gang!

I just picked up a pair of these GT-AXE16000s to use in an AI Mesh network and thought I'd share my experience and thoughts so far.

Setup could have gone better. After I powered up the first router, I connected via WiFi and ran the setup wizard. It setup my network and then restarted. After the restart, I was able to access the router's login page, but it wouldn't allow me to actually log in. Pushing the login button did nothing and if I tried reloading the page, it would sometimes refresh and then sometimes just hang while reloading. I tried powering the router off and then on again, but it made no difference. Eventually, I reset the router to factory defaults and tried to set it up again, but with the same results. After another factory reset, I went into Advanced settings and set things up manually and that allowed me to log in again after the router rebooted to set up to the new settings. Phew!

Then, I couldn't get it to connect to the Internet. I was trying to connect the router directly to my AT&T ONT, but eventually read where that is not possible, so I put the BGW210 gateway back in the loop and the router connected to the Internet right away. Another PHEW! Next up was to update the firmware. The process appeared to go smoothly, but when finished, it reported that I had tried to log in too many times, though I hadn't tried at all, and I was required to wait 4 minutes before I could try again. After the wait time expired, I was able to log right in.

Then, I set up the second router and powered it up. I went into the AI Mesh settings in the web interface, searched for it and found it and added it to the router. This went smoothly and I was up and running. Since the router firmware had already been updated, I found that I had to manually update the firmware on the router. I don't know if in the future both will be updated together, but I was a little disappointed that I had to download the firmware and the upload it manually to update the node. Perhaps it works this way as you can use many different routers as nodes within the Asus ecosystem. At this point, it was late and I was growing tired so I went to bed.

This morning I got up and started speed testing things only to be disappointed by speeds of about 100 Mbps. That was definitely not what I was expecting. So I fired up WiFi Explorer on my MacBook Air and scanned the network. The 2.4 GHz band looked normal, but the 5 GHz band had only set up 20 MHz-wide channels in both the low channels and the high channels. Weird! I changed the settings to select only 160 MHz-wide channels and the system updated the settings and shut down the radios for about 10 seconds. When they came back up, they were still all at 20 MHz-wide channels. So, I powered everything off and restarted both routers. This time when they came back up the 5 GHz channels were set to 160 MHz wide. Anther issue resolved! Then I checked speeds again and was getting around 400 Mbps, which is more like I was expecting. This is about 100 Mbps better than my previous system, an Amplifi Alien, from the same location. So, pretty exciting!

Next up, I tried my new iPad Pro, my only actual WiFi 6E device and got around 700 Mbps on it. Wow! And it was connected on the 6 GHz band, so everything was now working as expected and hoped for.

I then started identifying all of the clients on the network and ran into another issue. My LAN Scanner shows about 89 devices on the network, but the GT-AXE16000 is only reporting about 70. I have no idea why it's not showing everything. I checked the DHCP log and the log pretty much matches what the router is reporting as connected, 70 or so leases. Since I recently rebooted the router, I would have expected that all devices on the LAN would pull a new lease, so I'm not sure why 20 some odd devices don't have an active lease. I'll check things again tomorrow to see if the situation has changed. So, other than this clients not showing up issue and a couple of web GUI bugs, all seems pretty good right now. I am anxious to see how stable the network will be compared to the Amplifi Alien, which has been by far my most stable and reliable performer to date. However, while its performance was good, it was not as good as my previous Orbi system, but the reliability and having it not lose connections to some IOT devices made the performance loss acceptable. Hopefully, the Asus GT-AXE16000 will prove to be just as reliable.

As an aside, I followed Apple's recommendation to name all of the router's bands the same so that the devices can roam as they see fit. This goes against Asus' recommendation in the web GUI to separate them altogether or, at a minimum, to separate the 2.4/5 GHz networks from the 6 GHz network. But, it seems to be working just fine this way so I'll stick with it.

A couple of last notes. When in a mesh setup, you don't really have any control of the node. It's all handled through the router. This includes the AURA RGB settings for the node. They stay on the default and changing the settings in the web interface or through the Asus Router app only changes the router's setting. You can, however, turn them on or off independently, so that's something at least. I confirmed this with Asus support. Finally, the Asus Router app won't let you delete a previous setup. A while back I had a Zen WiFI system and that still appears in the app, though it reports that it cannot connect, obviously. But, there is no way that I or the support tech could find to delete it. I'm going to delete the app, which should also delete all of its settings, and reinstall it to see if this will take care of the unwanted network setup. I was able to successfully add the new GT-AXE16000 network to the app, but to me, not being able to delete a previous and unused setup from the app is a pretty big oversight on Asus' part.
 
Depends on what is your definition of "better". It adds a 6 GHz radio and has a pair of 10 Gbps ports, however not everyone needs either of these.
Well I'm mostly interested in Wireless range coverage. Are they the same in that department? Will they give better range than say the RT-AX88U or AX86U?
 

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