Is my cable modem or PC killing my router?

[BCSteve]

My guess is that you'll go out and buy a new router...hardly matters which one...and still have your problem.

Your guess is wrong.

I went out and bought a cheap-o $30 D-Link and the issues are completely resolved.

That buys me time. I'm in the hunt for a top-tier solution that isn't Asus. There are too many people making too many similar complaints about their routers. And it goes beyond the routers for me. I have a media player of theirs (O!Play) that's complete trash and their support is non existant. I had a Transformer Prime that was buggy and had to return it to the store because I couldn't get any help from their support. To me, Asus puts out leading edge products that aren't fully debugged and rather than providing support, they move on to the next thing. It works for them I guess, but this is my last Asus mistake.

 

[stevech]

not defending ASUS, but most all the consumer WiFi gear has such small profit margins due to competition that the expense of customer support is a bad situation for them.

To get better support, maybe you should either find a true expert in your circle of friends, or spend 300% or more for a SOHO class product from XyZel or Ciso Aironet (Not ex-Linksys), Juniper, etc. And avoid bleeding edge products.

 

[dale.e.hayes]

Dito

I have 3 routers "go bad" at work. Just purchased a NEW Cisco 2800 router that nothing sees. same issue as the other person. PC sees the modem, Modem sees the PC. Router see modem but modem does not see the PC and I can not log into the router as the PC does not see it. It has only 2 FE slots. 0/0 and 0/1 not much to hook up wrong. Any ideas.?

 

[stevech]

I have 3 routers "go bad" at work. Just purchased a NEW Cisco 2800 router that nothing sees. same issue as the other person. PC sees the modem, Modem sees the PC. Router see modem but modem does not see the PC and I can not log into the router as the PC does not see it. It has only 2 FE slots. 0/0 and 0/1 not much to hook up wrong. Any ideas.?

Pay for some help from a subject matter expert.

 

[htismaqe]

I'm assuming that you plug the PC into your modem and it works because:

1. They're on the same subnet and
2. the PC is getting a DHCP address from the modem?

By default, a Cisco 28xx router isn't going to pass DHCP broadcasts, meaning your PC will never be able to see the modem to get an address in the first place. Furthermore, the router itself won't (by default) function as a DHCP client.

First, you're going to have to configure the router via serial, you can't connect to it the same way you would a SOHO router. The basic configuration doesn't include IP configs.

Let's assume your modem is 192.168.1.1/24. Setup eth0/0 on the router as 192.168.1.254/24 and connect it to the modem.

Then configure your PC as 192.168.2.1/24 and connect it to eth0/1. Configure the router interface as 192.168.2.254/24.

At that point, you have basic local routing working and you should be able to connect to the router, and to the modem through the router.

 

[chadster766]

I have 3 routers "go bad" at work. Just purchased a NEW Cisco 2800 router that nothing sees. same issue as the other person. PC sees the modem, Modem sees the PC. Router see modem but modem does not see the PC and I can not log into the router as the PC does not see it. It has only 2 FE slots. 0/0 and 0/1 not much to hook up wrong. Any ideas.?

Unless I'm mistake this is an Enterprise class router.

I recommend purchasing a Cisco SmartNet for the router. It only costs approx. $100.00.

With the SmartNet Cisco will completely guide you through the setup and solve any issues you may be experiencing.

Also these router types typical come with serial com cable for low level repair and firmware upgrades.

There is a graphical user software for them normally. When you start out with these router you will need to use that until you become familiar with Cisco CLI IOS command.

I not longer use the UI because I needed more fine control of this type of router but I would never be without a Cisco SmartNet.

The SmartNet also covers replacement. Usually within 4 hours. Without it a replacement could take 3 weeks!

 

[stevech]

Unless I'm mistake this is an Enterprise class router.

I recommend purchasing a Cisco SmartNet for the router. It only costs approx. $100.00.

With the SmartNet Cisco will completely guide you through the setup and solve any issues you may be experiencing.

Also these router types typical come with serial com cable for low level repair and firmware upgrades.

There is a graphical user software for them normally. When you start out with these router you will need to use that until you become familiar with Cisco CLI IOS command.

I not longer use the UI because I needed more fine control of this type of router but I would never be without a Cisco SmartNet.

The SmartNet also covers replacement. Usually within 4 hours. Without it a replacement could take 3 weeks!

Isn't Cisco smartnet a subscription contract based support program, pricey, for large enterprise users?

 

[chadster766]

Isn't Cisco smartnet a subscription contract based support program, pricey, for large enterprise users?

Yes and it's yearly but it's really reasonably priced.

You spend a lot for the hardware and extra licensing if required.

I have many Cisco Enterprise class routers and they all have to have a SmartNet.

The one time I forgot to renew a Smartnet and had the router fail. The router was 4 years old and a replacement took 3 weeks! Luckily it was a small branch office but if it had been corporate I would have been hosed.

 

[htismaqe]

Isn't Cisco smartnet a subscription contract based support program, pricey, for large enterprise users?

If he bought a brand new 2800-series router, putting SmartNet on it is small potatoes comparatively. Like chadster said, having a failure while not under SmartNet can be a very costly proposition.

That being said, I've never priced SmartNet on one device. The smallest SmartNet contract I ever worked on was over $1M annually.

 

[chadster766]

If he bought a brand new 2800-series router, putting SmartNet on it is small potatoes comparatively. Like chadster said, having a failure while not under SmartNet can be a very costly proposition.

That being said, I've never priced SmartNet on one device. The smallest SmartNet contract I ever worked on was over $1M annually.

I buy them annually for all my 1811's and 1921. at roughly a $100.00 each and have done that for 8 years or so

 

[TonyH]

Hmm,
In a way it makes sense. That was the only thing left(untouched). My neighborhood has every thing under ground(land line phones, electric power, cable...) Only thing sticking up in the air is street lamp posts and
my HAM radio antenna tower, LOL! Often experienced tehcs. have 6th
sense.....