issues with rt ac68u

[miker2019]

i am on rogers cable in canada... recently i switched from an older rogers modem to a faster model, altho after receiving it i did read this router (hitron cgn3acsmr) has been known to be problematic

with the old modem, i had speeds around 30-50mbps download and 10 mbps upload and never had a single issue ever with lost connection or video buffering

with the new modem, when i run speed tests on different devices (pc connected via ethernet, macbook wireless, iphone wireless) i always get very high speeds (90+mbps download and 10mbps upload) so i assume the modem is not the problem as i get these speeds directly from the modem and once i have hooked up my asus router

however since i have connected my rtac68u (rogers modem as gateway) i have had several issues including sonos constantly dropping signal (pauses for about 5 seconds before resuming stream), my iphone having video stalling and buffering issues and my pc have slow video load times and buffering issues

i have updated the firmware on the asus to the latest merlin firmware and have tried adjusting several settings but still having issues

anyone have any thoughts? if i knew the asus was the issue i would upgrade to a new router but want to see if there is anything i can do since i didnt have any issues before when i had the older modem... i should add when i disable the gateway function on the modem and run it in wireless mode then i dont have these issues at all so it leads me to beleive the asus is the issue

thanks

 

[dave14305]

You should disable the Gateway mode so your modem is “bridged”.

https://www.rogers.com/customer/support/article/bridgemode-cgn3#!

Are we on the same page? Or just confusion in terminology?

 

[miker2019]

You should disable the Gateway mode so your modem is “bridged”.

https://www.rogers.com/customer/support/article/bridgemode-cgn3#!

Are we on the same page? Or just confusion in terminology?

Thx for the reply

Sorry yes it was just confusing terminology on my part. I did disable the gateway mode on the rogers modem and it is running in bridge mode.

But i should add, when i run the rogers modem in gateway mode (not bridged) i have none of the connection issues i am having when i bridge it and use the asus.

I guess i could try another router but the only other router i have to try is an older one but i guess this would be my first step to see if the issue is in fact the asus