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Looking for info on Coaxial cabling.

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For the first year, no, but yes they started with their own modem too before i got my own.

The modems have logs and line stats. They can provide clues about what's wrong with the connection. Usually the ISP can see both even when the modem is your own or at least they can see what's happening on their end. You can't be 100% sure the problem is fixed if you don't know what the problem is. Speed and latency issues may be line congestion related. It happens quite often in older multi-unit apartment and townhouse complexes.
 
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Are you talking about these simple coax splitters 1 in and 2 out? Splitters and joints are deadly for coax signal. So are open ends on a splitter. Ideally, if a splitter is needed, it should always contain an amplifier to ensure the signal strength is maintained.
 

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