RMinNJ
Senior Member
I think for my next router I will look at support more than the performance. Its not that I want to update the firmware...its working fine..but I would like any security fixes it has to offer. No..
what upsets me is I have no way of contacting NetGear support...their contact support page dumps me to the community forums..where NetGear folks rarely reply if ever.. One can complain with other customers there.. or I must pay for a support contract to communicate with them.. So I have to pay them to simply report a problem?
I actually had gotten good support from them..when I was within 90 days of purchase. Here I simply wanted to tell them.."hey you broke the 5Ghz on this unit does anyone realize" and they don't really provide any channels to tell them. I did send email to "netgear.support@netgear.com" but I imagine I will eventually get an automated reply saying I can purchase support if I need it.
what upsets me is I have no way of contacting NetGear support...their contact support page dumps me to the community forums..where NetGear folks rarely reply if ever.. One can complain with other customers there.. or I must pay for a support contract to communicate with them.. So I have to pay them to simply report a problem?
I actually had gotten good support from them..when I was within 90 days of purchase. Here I simply wanted to tell them.."hey you broke the 5Ghz on this unit does anyone realize" and they don't really provide any channels to tell them. I did send email to "netgear.support@netgear.com" but I imagine I will eventually get an automated reply saying I can purchase support if I need it.