[first post, thanks for adding me!]
I have been suffering from connectivity issues on random devices since I got my ax88u pro about 3 months ago. It is primarily 2.4G devices on my IoT guest networks, but it seems that no devices are safe and sometimes have drops or connectivity loss on my main 5G network. Note: I have no additional routers / aimesh setup.
From syslog, my assumption is that it is related to the non stop messages like the following:
These messages appear for different devices every time I check. I noticed drops the most with my ring bridge and moen flo since those devices send notifications as soon as they go offline, but I know they aren't the only victims.
For reference the router is in the same spot as my previous router, the netgear r7000, which never had any these issues over the 4-5 years that I ran it. Not to mention, the above mentioned ring bridge is about 5feet from the router.
I mention range/signal specifically because I have about 25 emails with Asus support and that was always their conclusion as the source of the issues. They've said nothing is wrong with my hardware after sending 5+ GUI feedbacks. The only spark of hope I had is from first time I asked them to escalate my issue (about 5 emails in), and one of their techs said:
This actually made sense to me because I did notice that I seemed to have a grace period with no connectivity issues for a random amount of time after a factory reset. Obviously, this isn't a solution since I can't be expected to factory reset every week. But this definitely feels like a deeper bug, doesn't it?
I see that a lot of seemingly similar issues have been floating around here, and on the web as well: . I also see some similar reviews (I just left one of my own on newegg).
I can't even remember all the things I've tried, but here's a rough list:
I know some posts have mentioned this could be a deauth attack, etc., but I really don't think so since others seem to be having the same issue. That said, I have thought about getting wireshark to do some testing.
I've spent so much time on this, and due to the nature of emailing with tech support and trying suggestions and being busy w/ work, I've blown way past the Newegg return window. Hoping that some folks have experience that they can share for me and others that suffer with this 200-300$ problem.
Many thanks! - Z
I have been suffering from connectivity issues on random devices since I got my ax88u pro about 3 months ago. It is primarily 2.4G devices on my IoT guest networks, but it seems that no devices are safe and sometimes have drops or connectivity loss on my main 5G network. Note: I have no additional routers / aimesh setup.
From syslog, my assumption is that it is related to the non stop messages like the following:
These messages appear for different devices every time I check. I noticed drops the most with my ring bridge and moen flo since those devices send notifications as soon as they go offline, but I know they aren't the only victims.
For reference the router is in the same spot as my previous router, the netgear r7000, which never had any these issues over the 4-5 years that I ran it. Not to mention, the above mentioned ring bridge is about 5feet from the router.
I mention range/signal specifically because I have about 25 emails with Asus support and that was always their conclusion as the source of the issues. They've said nothing is wrong with my hardware after sending 5+ GUI feedbacks. The only spark of hope I had is from first time I asked them to escalate my issue (about 5 emails in), and one of their techs said:
This actually made sense to me because I did notice that I seemed to have a grace period with no connectivity issues for a random amount of time after a factory reset. Obviously, this isn't a solution since I can't be expected to factory reset every week. But this definitely feels like a deeper bug, doesn't it?
I see that a lot of seemingly similar issues have been floating around here, and on the web as well: . I also see some similar reviews (I just left one of my own on newegg).
I can't even remember all the things I've tried, but here's a rough list:
- - factory reset
- - manually flash newest asus firmware
- - change guest networks to IoT type
- - disable private mac address settings on all MAC devices
- - turn off smart connect and use info like this to try for max compatibility: https://www.asus.com/support/faq/1042475/
- - factory reset flash to merlin (currently on: 3004.388.8_2)
- - 2.4G - hardcode channel based on site survey
- - 2.4G - disable beamforming
- - 2.4G - wireless mode: legacy
- - 2.4G - channel: 20Hz
- - 2.4G - disable roaming assistant
- - Add problematic devices to Roaming Block list
I know some posts have mentioned this could be a deauth attack, etc., but I really don't think so since others seem to be having the same issue. That said, I have thought about getting wireshark to do some testing.
I've spent so much time on this, and due to the nature of emailing with tech support and trying suggestions and being busy w/ work, I've blown way past the Newegg return window. Hoping that some folks have experience that they can share for me and others that suffer with this 200-300$ problem.
Many thanks! - Z
