Problems with my WRT1900AC

[sfx2000]

hi

sorry just realized this thread is for the wrt1900ac , i am referring to the asus rt-ac68u in this case

on stock asus firmware version 3.0.0.4.374_5656

i always use separate ssid names for 2.4 gig and 5 gig


its an ipad2 and an iphone 4s , nothing else seems to be effected other than the apple devices , and no real sign of the issue in the logs , the 2 device just seem to bog down after a period of time and only a power cycle fixes it

am testing some more to see if i can fig out whats going on , its a strange one as its random but only effects those apple devices

pete

Last mention for your Asus AC68U issue - rmerlin has a great troubleshooting FAQ specific to the Asus line - might help...

http://forums.smallnetbuilder.com/showthread.php?t=12825

basically involves ssh/telnet into the router and set two NV items, committing them, and then rebooting the router.

sfx

 

[philmiami]

I am having PROBLEMS with this BEST of the BEST router...
Here, this can explain it better......
So I see people have been communicating with Linksys and I get NO HELP on the phone to someone who is on the other side of the planet.
I have gotten help with one company by webex.com and another thru teamviewer and I am NOT a very willing person to have other people in my network, only when it's absolutely neccesary
I wish Linksys would help in their problems that they create with the most expensive router they sell.
I am to the point of going to a Ubiquiti Networks Edge router light with a Unifi PRO AP ....BUT.... I don't want to spend a month learning layer 2 to get it up and running, so I am still trying with this WRT1900AC

oh and someone asked about USB3 and Chromecast....I had/have not seen any problems....


Youtube Video

and a copy/paste from my Amazon review
I have NOT sent it back yet, back on my DLINK DIR-655 wanting to give this one more chance....
Update 6-22-2014
My kids 2006 17" iMac OS X 10.6.8 AGAIN, could not connect to this router. Restart the router and then the iMac.
THIS IS UNACCEPTABLE
I called their support 2 days ago about the problem with it crapping out at 16GB on eSata on a hard drive plugged into the esata port.
The person could not understand me. WTF? Now with this with a iMac that can connect to my old DLINK DIR-655 A1/A2 300Mbps 2.4Ghz with NO PROBLEMS can not connect to this "top of the line, best of the best Linksys router"?
I wanted to smash the thing on the floor but then I'll be stuck with the $249 charge on my card.
I put my old DLINK DIR-655 back in, it is NOT dual band,it just WORKS.
The iMac could hook up right away.
So I was about to order the Netgear Blackhawk R7000 BUT after reading the posts on yelp about Netgear customer service and it ends after 90 days and then they want you to pay about $120 for another year of "phone" support, I am skirmish about getting into something that may crap out after a few months. The Assurant or Asurion insurance kinda makes it better but some people seem to have been treated bad by their telephone support people (but at least they are in the United States)
Looking at the UBI Edge router Lite and a wireless AP
More command line interface and not a real graphical, easy to setup router (only) BUT from what I read, once you set it up, it never has to be messed with again. People say 7 months, no reboots. I need something that works, too bad this "beast" of a router DOES NOT WORK.

Update 6-19-2014
I tested the hard drive. There are no problems with it. The S.M.A.R.T. is all green. I then hooked up a Thermaltake BlacX eSATA USB Docking Station, connected it eSata, put a 7200 RPM 500GB drive formatted in MS-DOS FAT. In Finder/OS X 10.7.5, after connecting to server 192.168.0.1 (router) it shows 499.98GB free. On the router GUI it only say 465GB free. 30GB in OVERHEAD? And I tested that 3.5" HD before and the S.M.A.R.T. are all green.
Anyway, at about 16GB transferred to it, on a 1Gb wired connection, it came back with "Disk is FULL"
This and like I said, the GUI web interface is for a dyslexic blind person, limited in what can be done (I mean after all, if someone spends $250 on it then it's a good chance they KNOW what they are buying but Linksys STILL made the interface for someone who is retired, in their 70's and never had a computer before. It needs to be more for the "semi pro consumer" who knows how to do home networking (or someone who has used a computer for more 2 years or can at least google it and get a answer).
You tube video
youtu.be/iNHLfp2UUKI
Tried to upload it on here, will try again later. Screen capture file is 6GB in HD. I hate re-encoding videos...

UPDATE 6-18-2014
Trying again to put 78GB to Intek on USB3 and have a Sandisk 16GB flash drive plugged into USB2 copying 14GB at the same time. REALLY making it slow in time, as in like 1 hour for each to complete.
It just stopped and said,"Disk is FULL"
Going to do a hardware test on disk to be sure BUT I doubt it, so this router kinda fails right now as having anything on USB as a network share.

And that and other things makes it to where I probably will return it.

Got it 6/11/2014 and today is 6/17/2014.

I have 31, yes 31 devices that connect (at some point, not all on at the same time) either wired or wireless. The specs say this can handle it.
1 27" iMac 2011 wired
1 20.5" iMac 2010 wired
1 Kodak AIO wired
1 QNAP TS-419+ wired (both net jacks but on fail over) <<--4 TERABYTES IN RAID 10 config with about 3 TERABYTES FULL
1 Dlink DNS-323 NAS wired <<--1 TERABYTE RAID 1 config
1 Ooma wired (BEST HOME PHONE SYSTEM......DITCH AT&T or CRAPCAST and get one...the black list to stop annoying calls/unlisted/800 numbers is unlimited and community based)
1 Dlink DCS-930L camera wired
1 Sharp tv wired
1 Sony blu ray wired
Chromcast
Wii
1 TeleHD TV camera wired
4 cell phones
4 tablets
2 old cells on wi-fi only
1 Mac Mini wireless
1 Apple TV 2 wireless
1 Vizio tv wireless
3 Dlink DCS-930L camera wireless
1 Macbook 13" 2006 white wireless
1 Macbook Pro 15" 2011 wireless
1 iMac 17" 2006 white wireless
1 RCA streaming media box wireless
and not including if I have anyone over and they need a connection.

Problems.

Latest firmware 1.1.7.160582
I still had to reboot the device because items that showed up when they were on as I set this up, after the devices were turned of and "supposedly" releasing their ip they still showed up in the network map and after I turned things on they still could not connect.
So, REBOOT

I have items on wireless that show up as wired.

\continue\\

 

[philmiami]

\\continue\\

Can not put a name and assign a ip to a MAC like I could with my old Dlink DIR-655 A1/A2 that lasted 7 YEARS and would need a reboot like once every 2-3 months. And it had 25+ devices connected (or could connect) to it. I could give names to MAC addresses and assign the IP address, so the DHCP was very rarely giving out IP's. Things like the QNAP, needed to assign IP 192.168.0.70 and Dlink DNS-323 to 192.168.0.32 (because that's the IP on the firmware on it), but with this WRT1900AC I can NOT assign the MAC a name. I have to hunt and peck to find somewhere to run a report to see what is assigned a IP by the MAC, where on the Dlink it all showed up right there on the same page.

That is a FAIL on this router. The menu system is laid out for a dyslexic blind person.....ok

I have 4 Dlink DCS-930 cameras, I want to give them IP's like 192.168.0.50/55/60/65 and assign NAMES to the MAC's so I know which camera I am looking at. Can't get it right on this new router.

I setup a online access with this linksys but deleted the account after coming to realize that that leaves a entrance into my internal lan. It's not a VPN, it's just a https login. NOT real fond of others having my password to where it could (in a worst case) get hacked and then have some hackers from Russia or China putting stuff on my NAS's.

BUT any and all Linksys telephone numbers go to the Philippines.

Even thou we are "supposed" to have our own special support people who deal with just the WRT1900AC, if anything you ask them is NOT on a script they read from they don't know.
And I asked REPEATEDLY to talk to someone who is here in the US, not happening. They don't know of any telephone numbers IN the US.{on a tangent but-->That was a problem with Dell computers back in the mid 90's. I was a Dell Lead Field Engineer and when they switched to call centers in Asia, I, a FE for them, had to go thru that first before speaking to a level 2 tech who was here in the US. That was back then, things should be different now but they are not}

USB3/eSATA -- FAIL
I put a Intek case (2.5" USB3) with a 500GB Hybrid (4GB SSD/500GB platter) Maxtor 7200 RPM drive on both the USB2 first and then the eSata/USB3 connection to use as a simple network share for my iMac's and tablets and phones to be able to pull from. Apple TV to stream movies from it (once recompiled in Apple TV format).
WELL.......
I wanted to copy 80GB from my desktop to the drive. I wanted to do this so I could NOT have to have my QNAP or Dlink NAS on.
The Intek is powered by the USB connection.
I know this drive works, upgrade the firmware from Seagate on it and it was in my Macbook Pro.
If I hook it to my iMac on the powered USB2 hub I have on the desk, I can transfer 100GB to it and never get a error.....so that takes time BUT it works.
Well being plugged into the back of the router after about 3-4GB are transferred to it (either USB2 or faster USB3) the router kicks it back as saying the drive "IS FULL"
I dismount it from the router, plug it in my iMac, select and move the same folders again (and it's on USB2 still but...) it moves just fine. I get NO ERRORS saying the drive is full.
So, the USB ports on the router or the router processing itself, stops the transfer of anything over a few 100 MB's at a time.

SO THAT IS A FAIL for this "beast" of a router....

So I am NOT real pleased with the "support" for this router.

That and after reading and reading because I would want Tomato firmware on the device, there is not any. All has to do with Marvell antenna drivers and that is not a Broadcomm chipset.

So "open source" again, is just bull*s***.

I returned a ASUS RT-N66U router to Tiger Direct (because for one they are here in Miami and that's where they started from) but it was because it just could not handle too much all at once (wireless) and the firmware sucked. And it's USB connection was a FAIL just like this on the WRT1900AC.

I just don't feel like this thing is "the beast" it was made out to be.

When I am away my wife just wants to turn on her computer and compute.....NOT have to think about rebooting the router to get online. She is not a technical troubleshooting type person.
While this router "appears" to be able to do great things, the lack of 3rd party software/firmware for it puts it in a "do not BUY" category.
I am sure others have had "great" success with using this router but I have not, to the easiness of a simple, informative GUI and looking at whether the open source people are pursuing it to make better software/firmware.


I DO NOT recommend buying this high priced router that, for right now

 

[chadster766]

Sorry I couldn't go through your whole post at this time but I will shortly.

Please try setting the 5Ghz to "N Only" with Channel Width "Auto".

 

[htismaqe]

I have gotten help with one company by webex.com and another thru teamviewer and I am NOT a very willing person to have other people in my network, only when it's absolutely neccesary

I am the same and this was one of my biggest frustrations with Netgear support when I was experiencing troubles with the R7000. They wanted to do very intrusive testing and I wasn't comfortable with that at all.

My kids 2006 17" iMac OS X 10.6.8 AGAIN, could not connect to this router. Restart the router and then the iMac.

Can you describe this issue a little more? Are they connected via wired or wireless? I have a mid-2011 iMac running 10.9.3 Mavericks and don't have any issues whatsoever.

I called their support 2 days ago about the problem with it crapping out at 16GB on eSata on a hard drive plugged into the esata port.

I have had issues with SMB on multiple routers, I came to find out it's an OS X issue. I can't say for certain that this is your problem but if you provide more details, I might be able to help.

So I was about to order the Netgear Blackhawk R7000 BUT after reading the posts on yelp about Netgear customer service and it ends after 90 days and then they want you to pay about $120 for another year of "phone" support, I am skirmish about getting into something that may crap out after a few months. The Assurant or Asurion insurance kinda makes it better but some people seem to have been treated bad by their telephone support people (but at least they are in the United States)

I had terrible customer service issues with Netgear. The router had a lot of problems but ultimately my decision to go away from Netgear altogether was influenced by their absolutely terrible support. I have never used Asurion Canopy extended warranties but I have had good luck with Square Trade, including them replacing a device even though the manufacturer failed to honor the 90-day warranty.

Anyway, at about 16GB transferred to it, on a 1Gb wired connection, it came back with "Disk is FULL"

This DEFINITELY sounds like the OS X issue I referenced earlier.

I still had to reboot the device because items that showed up when they were on as I set this up, after the devices were turned of and "supposedly" releasing their ip they still showed up in the network map and after I turned things on they still could not connect.
So, REBOOT

Devices that connect to the router are never removed from the Network Map, even after they are long gone, from what I can tell. My nephew's iPod still shows up and he hasn't been here for a couple of weeks. Can you provide additional details here?

I have items on wireless that show up as wired.

I saw this with Netgear firmware but have not seen it with Linksys firmware.

 

[htismaqe]

Can not put a name and assign a ip to a MAC like I could with my old Dlink DIR-655 A1/A2 that lasted 7 YEARS and would need a reboot like once every 2-3 months. And it had 25+ devices connected (or could connect) to it. I could give names to MAC addresses and assign the IP address, so the DHCP was very rarely giving out IP's. Things like the QNAP, needed to assign IP 192.168.0.70 and Dlink DNS-323 to 192.168.0.32 (because that's the IP on the firmware on it), but with this WRT1900AC I can NOT assign the MAC a name. I have to hunt and peck to find somewhere to run a report to see what is assigned a IP by the MAC, where on the Dlink it all showed up right there on the same page.

Can you clarify this more? If you're suggesting you can't specify a friendly name for a device by MAC address, say via Network Map or DHCP reservation, then you're missing something. This router can do it and actually does it way better than Netgear, IMHO.

I have 4 Dlink DCS-930 cameras, I want to give them IP's like 192.168.0.50/55/60/65 and assign NAMES to the MAC's so I know which camera I am looking at. Can't get it right on this new router.

Again, you can do this in both DHCP Reservations and in Network Map. Very simple and easy to do actually.

BUT any and all Linksys telephone numbers go to the Philippines.

Even thou we are "supposed" to have our own special support people who deal with just the WRT1900AC, if anything you ask them is NOT on a script they read from they don't know.

This is the same with Netgear and most other companies I deal with anymore.

So, the USB ports on the router or the router processing itself, stops the transfer of anything over a few 100 MB's at a time.

When you connect the drive directly to your Mac, you're not using SMB as you are with the router. As I mentioned previously, there are some known issues with SMB on OS X and this sounds like one of them.

So "open source" again, is just bull*s***.

Yes, it appears to be.

When I am away my wife just wants to turn on her computer and compute.....NOT have to think about rebooting the router to get online. She is not a technical troubleshooting type person.

Interesting. The biggest reason I'm still using this router is because my wife and kids DON'T have to reboot it to get online or print or do various other things. It does crash when accessing the web admin GUI but other than that, it has zero problems. I'm currently at 3 weeks uptime without a single issue.

 

[philmiami]

am the same and this was one of my biggest frustrations with Netgear support when I was experiencing troubles with the R7000. They wanted to do very intrusive testing and I wasn't comfortable with that at all.
I just can't have that..because theu don't know their own product



Can you describe this issue a little more? Are they connected via wired or wireless? I have a mid-2011 iMac running 10.9.3 Mavericks and don't have any issues whatsoever.
It is a 2006 iMAc 17" Duo core OS X 10.6.8 and she uses it maybe twice a week. Her violin practice thru a music program,whatever.
Yesterday, she turned it on and it would not connect. It showed the two networks
2.4Ghz SSID philmiami
5Ghz SSID philmiami_5Ghz
put in the usual password which is a telephone number and it would not connect
I logged into the router and it still showed on the network map
I removed it
rebooted the iMac, tried again.....will not connect
I turned the router off/on.....waited, tried again...still not connecting
got pissed, wanted to throw the thing on the tile floor....instead pulled it out and put the old Dlink DIR-655 A1/A2 back in, plugged up the 3 cat5e cables, put the antennas on, plugged it in and within a minute the iMac could log in



I have had issues with SMB on multiple routers, I came to find out it's an OS X issue. I can't say for certain that this is your problem but if you provide more details, I might be able to help.
ok.....here on youtube
youtube video




I had terrible customer service issues with Netgear. The router had a lot of problems but ultimately my decision to go away from Netgear altogether was influenced by their absolutely terrible support. I have never used Asurion Canopy extended warranties but I have had good luck with Square Trade, including them replacing a device even though the manufacturer failed to honor the 90-day warranty.
Well I always get one on a purchases greater than say $100 for 2-3 years. Never had to use one yet. It's a few extra dollars but maybe it will payoff


This DEFINITELY sounds like the OS X issue I referenced earlier.
If that be the problem then I would look for a different way to put files on there. It is for the movies to show to the AppleTV or whatever.


Devices that connect to the router are never removed from the Network Map, even after they are long gone, from what I can tell. My nephew's iPod still shows up and he hasn't been here for a couple of weeks. Can you provide additional details here?
If I could I would but all that tells me is the DHCP is not working right with the connection to the rest of the firmware. It should release the ip unless it is specific to the a MAC address then have no time limit


I saw this with Netgear firmware but have not seen it with Linksys firmware.


this forum I don't get it
tells me I can not post because message is too short......
must be because I answered inside the quote

 

[philmiami]

Also this
The problems are real bad when updating the firmware to the one with the VLAN support
I don't need VLANs
I am going to give this one more shot
IT's 8:12pm EST right now
I am going to disconnect the Dlink and reconnect the WRT1900AC
There is one more thing
My network has a piece of hardware that is a linux box
Cable modem==>AdTrap(that has DHCP and redirects port 80 to block all ads from coming on the network. Check www.getadtrap.com. Is worth the money)==>Router==>2 Gigabit Switches==>internal lan (wired/wireless)
The Adtrap does NOT pass thru IPv6
It has a firewall and NAT rules so it causes no problems with connection to the net
My problems are with the router....
I

 

[htismaqe]

ok.....here on youtube
youtube video

Yep, I'd almost guarantee you that it's not the router causing your issue. It's the SMB stack on OS X. I had this problem with my Netgear router. My NAS supports both SMB and AFP but using AFP with the Netgear router caused my wireless connection on my iMac to fail. I changed the NAS to SMB and tried doing my image backups (files between 25GB and 250GB in size) and it would get up to about 15GB and fail with a "disk full" or other error message even though I knew the disk was only 25% full.

The problem is widely reported on Apple and other forums. Unfortunately, this router doesn't offer the ability to use another protocol like AFP that I know of so I don't really know if there's a way around the issue. You can try connecting to the share using CIFS:// instead of SMB://. You could also use FTP but right now there's a security bug with FTP so I wouldn't recommend enabling it.

If I could I would but all that tells me is the DHCP is not working right with the connection to the rest of the firmware. It should release the ip unless it is specific to the a MAC address then have no time limit

I guess I'm not understanding the issue. When a device disconnects, a DHCP server (not just this router but almost all DHCP server implementations) will hold on to the DHCP reservation until the lease expires. If the device connects during that time, it will get it's old IP address back.

DHCP reservations and the Network Map are two different things though. When a device disconnects, it remains in the Network Map indefinitely, from what I can tell. If you actually click on that device, it will show a MAC address but not an IP address. That's because it's not actually connected. Network Map is just showing you a history of devices that have been connected in the past.

this forum I don't get it
tells me I can not post because message is too short......
must be because I answered inside the quote

Yeah, you can't make an entire post within quotes, the forum software assumes you haven't added any comments and so it's trying to prevent you from just quoting without adding any comments of your own.

 

[htismaqe]

One thing you could do if you have a spare Windows license sitting around, is install VirtualBox and run Windows in a VM. You can make directories in OS X accessible to your VM and then use the VM to copy files to the router using SMB.

 

[philmiami]

I can dual boot (bootcamp) now
ok I got it,
the problem is in the OS X moving files to the router >=16GB so the disk fail...
well....I am waiting on my LIMA (check kickstarter.com) for my own private cloud setup so maybe that can be used since it plugs into the ethernet jack then USB, have to wait and see about that
It's not a big deal, I got a QNAP TS-419+ with 4x2TB 7200 BLACK Caviar drive in a RAID 10 and a Dlink DNS-323 2x1TB RAID 1
So I got storage online just looking for something more fesabile for wife/daughter to get to because they are not going to turn on a NAS, look for it, find a folder,start a movie and hope it streams to the Apple TV 2 or a tablet.
OK, I can take it......
Next thing
if the device still shows on the network map but no IP, I was thinking it should disappear when lease is over
If they said it was a HISTORY of devices and has to be a manual remove

 

[philmiami]

trying AGAIN to setup the WRT1900AC

and it is a bitch
now my dlink camera will NOT show up on wireless
so I have to take each one of them and unplug and move to router so I can plug in a cable and re-run the setup or look at them direct thru a ipaddress because the router is NOT letting them hook back up wirelessly

 

[htismaqe]

I can dual boot (bootcamp) now

Yeah, not sure bootcamp can help you since it is a discrete partition.

So I got storage online just looking for something more fesabile for wife/daughter to get to because they are not going to turn on a NAS, look for it, find a folder,start a movie and hope it streams to the Apple TV 2 or a tablet.

You turn your NAS off?

if the device still shows on the network map but no IP, I was thinking it should disappear when lease is over
If they said it was a HISTORY of devices and has to be a manual remove

I haven't read the documentation so I'm not sure how Linksys characterizes it. I'm going on my own personal experience - I have a few devices that haven't physically been in my house for over a week that are still on the Network Map.

 

[philmiami]

Sending WRT1900AC BACK

Tried again,,,,,
set it up again
it is just a POS
I just ordered a
Asus RT-AC68U from Amazon
sending this back today......
too many problems
support is none existent because it's on the other side of the planet
I wanted to go with Ubiquiti Edge Router ($99) and Ubi-AP PRO ($229) but that is not "ready" yet as far as GUI
More CLI....

 

[philmiami]

Tried again,,,,,
set it up again
it is just a POS
I just ordered a
Asus RT-AC68U from Amazon
sending this back today......
too many problems
support is none existent because it's on the other side of the planet
I wanted to go with Ubiquiti Edge Router ($99) and Ubi-AP PRO ($229) but that is not "ready" yet as far as GUI
More CLI....

forgot to set to auto email on replies......
where is this setting?
I looked thru the user section, did not see it, maybe overlooked itt......