darkhelmet
Occasional Visitor
I realize this thread is several months old, but I feel compelled to add a bit to it since most of the comments relate to backups and QNAP support - maybe someone will benefit from this post.
Our office TS-509 'woke up' (it was set to turn off at close of business and on the next morning automatically) one morning two and a half weeks ago and arbitrarily formatted the 4 installed RAID drives. Unfortunately our last back-up was a week prior so we lost some data. I submitted a help ticket through the QNAP Web site and after several days of no response I tried the forums. The next day I received an email response and started the RMA process. An RMA was issued two days later and the unit was dropped off at a QNAP office that same day. After several emails requesting updates on the status of the unit, almost two weeks have passed without a response. I again tried the forums, this time to no avail. Desperation has now set in since we depended on the unit for in-house Web development; we are considering purchasing a Synology unit in hopes their customer service is a step above. Whenever our TS-509 is returned it will most likely be relegated to file storage.
The moral of this story; do daily backups and do not depend on companies with lackluster customer support like QNAP to quickly, if ever, resolve any issues you have after purchase. A simple check of their forums for a humongous number of unanswered help request should be enough.
Our office TS-509 'woke up' (it was set to turn off at close of business and on the next morning automatically) one morning two and a half weeks ago and arbitrarily formatted the 4 installed RAID drives. Unfortunately our last back-up was a week prior so we lost some data. I submitted a help ticket through the QNAP Web site and after several days of no response I tried the forums. The next day I received an email response and started the RMA process. An RMA was issued two days later and the unit was dropped off at a QNAP office that same day. After several emails requesting updates on the status of the unit, almost two weeks have passed without a response. I again tried the forums, this time to no avail. Desperation has now set in since we depended on the unit for in-house Web development; we are considering purchasing a Synology unit in hopes their customer service is a step above. Whenever our TS-509 is returned it will most likely be relegated to file storage.
The moral of this story; do daily backups and do not depend on companies with lackluster customer support like QNAP to quickly, if ever, resolve any issues you have after purchase. A simple check of their forums for a humongous number of unanswered help request should be enough.
