JimTechGuy
New Around Here
I've had a RT-AX86U for 3 months and it was working great. I have 1 gbps internet to my home, and the router had a consistent wireless signal between 750-800 mbps.
Yesterday, for some unknown reason, the wireless signal dropped to 450-500 mbps. I'm still getting 900-950 mbps through a wired connection to the router. I've tested the wireless signal on multiple devices so I know it's not my computer.
I've spent hours today here and on the phone with Asus trying to get the wireless speed back up to normal. I did a hard factory reset, cleared all the setting (multiple times), and set up totally new networks following the guidelines I've read here (new SSIDs, etc). Eventually Asus said they had to escalate to their high-level tech, but who knows how long that will take. They also offered to send me a new router - that will take several weeks and I'll have to put a temporary hold on my credit card.
I was curious if anyone here has ever experienced an issue like this, or has any suggestions on how to fix it. Thank you!
Yesterday, for some unknown reason, the wireless signal dropped to 450-500 mbps. I'm still getting 900-950 mbps through a wired connection to the router. I've tested the wireless signal on multiple devices so I know it's not my computer.
I've spent hours today here and on the phone with Asus trying to get the wireless speed back up to normal. I did a hard factory reset, cleared all the setting (multiple times), and set up totally new networks following the guidelines I've read here (new SSIDs, etc). Eventually Asus said they had to escalate to their high-level tech, but who knows how long that will take. They also offered to send me a new router - that will take several weeks and I'll have to put a temporary hold on my credit card.
I was curious if anyone here has ever experienced an issue like this, or has any suggestions on how to fix it. Thank you!