RT-AX92U WAN Issue

[JokerPower]

Hi all. I've got an issue with my RT-AX92U Mesh setup (two units). After updating to the latest firmware (3.0.0.4.386_43084-g728dd24) the main unit regularly loses WAN connection. The only way to restore the connection is to restart the unit.

I'm uploading the logs for today (there was another loss of WAN connection).

If you can please advise what's the cause of this problem and how to fix it.

Many thanks

 

[TXbreees]

After years of supporting ASUS I can confirm their networking equipment is garbage. Just go with another company.

 

[Tech9]

I'm uploading the logs for today (there was another loss of WAN connection).

I don't see WAN disconnection in logs. Usual WLAN related messages and one reboot.

 

[JokerPower]

I don't see WAN disconnection in logs. Usual WLAN related messages and one reboot.

That's strange. I've triggered the reboot because there was no Internet connection (WAN LED were colored in red)

 

[HKcow]

You are not alone. I had the exact issue and rollback to older software. On the other hand I can't find any related logs when that happened as well.

Release - RT-AX92U Version 3.0.0.4.386.43084 released 6/3/21

thanks for that. recently enabled ipv6 and also installed the phone app and it enabled WAN access and https authentication. this was all done on Monday- the last time we lost internet. It is Thursday now and we haven't lost internet since. Fingers crossed. We are going to give it a few...

www.snbforums.com

Try enabling IPv6 and ASUS Mobile App see this helps. Someone has a fix on this please report back if this can help you as well.

 

[JokerPower]

You are not alone. I had the exact issue and rollback to older software. On the other hand I can't find any related logs when that happened as well.

Release - RT-AX92U Version 3.0.0.4.386.43084 released 6/3/21

thanks for that. recently enabled ipv6 and also installed the phone app and it enabled WAN access and https authentication. this was all done on Monday- the last time we lost internet. It is Thursday now and we haven't lost internet since. Fingers crossed. We are going to give it a few...

www.snbforums.com

Try enabling IPv6 and ASUS Mobile App see this helps. Someone has a fix on this please report back if this can help you as well.

Which firmware would you recommend?

Apparently, the cause is overheating with the latest firmware. I've upgraded in June to the latest firmware and the problem has started in July when the outside temperature where high. Last summer the router managed pretty nice with high outside temps.

 

[tcn]

I had to use a USB stick to kill psta_monitor on each reboot in order to make the unit stop rebooting every 12 hours or so. Try manually killing it and see if it helps.

And I agree, never again Asus for networking; spent too many $ for too much trouble especially during the pandemic where I kinda need my network…..

 

[HKcow]

Which firmware would you recommend?

Apparently, the cause is overheating with the latest firmware. I've upgraded in June to the latest firmware and the problem has started in July when the outside temperature where high. Last summer the router managed pretty nice with high outside temps.

I had installed a small external fan since 2 years ago and it did the work perfectly. I used to see one cpu core shut down because of overheating before I install the fan. This usually happens when you enabling more features, such as QOS, traffic analysis etc.

 

[JokerPower]

I've upgraded to the latest firmware (3.0.0.4.386_44985) and it still loses WAN connection. It needs a manual restart every time to restore the connection. If you can please check the logs for any clues..

Many thanks

 

[VANT]

I have similar problem, my ac86u also losing wan connection after about week (dhcp) status "Disconnected". I turn off and on WAN, and this help. I tried some settings like aggressive, normal etc. Not help. This happens on the different versions of fw