panzerboy
New Around Here
I have a DS918+ with 4 IronWolf 12TB drives in it. I bought it quite a while ago and it's no longer in warranty.
We were on vacation for two weeks and when I came home I noticed that the NAS is turned off. I should mention that it is connected to an UPS and in previous ocasions, when we had power outages, it handled them correctly by turning itself off. Also I don't know for sure that we had a power outage while we were away.
Anyway, I tried to power it on and the power button blinked blue for approx. 10 seconds, then I think I heard the drives trying to spin up then immediately the NAS turned itself off.
I tried to start it with only one drive in the first location and it behaves exactly the same.
I took all the drives out and tried to start it again. Now it actually starts, the power button blinks blue for a while, then it stops blinking and stays blue and the green status light starts blinking and a beep is heard. Also if I connect it to the network and I start Synology Assistant, it picks it up on the network.
Wanting to exclude drive failure, I bought a SATA-to-USB cable and connected each drive separately to my Windows PC and all 4 of them powered on and appeared in the Drive Management thingy of Windows (of course I couldn't access them in Windows Explorer).
So the drives seem all right, next step was to buy another SATA backplane for the NAS. That came today and I installed it and, unfortunately, it's the same result: without the drives it starts, with the drives it does not.
I should also mention that the NAS has 8 GB of RAM and no SSD.
Another thing I want to mention is that I most probably didn't insert the disks in the original order because I took them out and put them back in a lot of times and I didn't pay attention to the order. I guess/hope it doesn't matter.
So now I am out of ideas. Any other things I can try?
Many thanks in advance!
We were on vacation for two weeks and when I came home I noticed that the NAS is turned off. I should mention that it is connected to an UPS and in previous ocasions, when we had power outages, it handled them correctly by turning itself off. Also I don't know for sure that we had a power outage while we were away.
Anyway, I tried to power it on and the power button blinked blue for approx. 10 seconds, then I think I heard the drives trying to spin up then immediately the NAS turned itself off.
I tried to start it with only one drive in the first location and it behaves exactly the same.
I took all the drives out and tried to start it again. Now it actually starts, the power button blinks blue for a while, then it stops blinking and stays blue and the green status light starts blinking and a beep is heard. Also if I connect it to the network and I start Synology Assistant, it picks it up on the network.
Wanting to exclude drive failure, I bought a SATA-to-USB cable and connected each drive separately to my Windows PC and all 4 of them powered on and appeared in the Drive Management thingy of Windows (of course I couldn't access them in Windows Explorer).
So the drives seem all right, next step was to buy another SATA backplane for the NAS. That came today and I installed it and, unfortunately, it's the same result: without the drives it starts, with the drives it does not.
I should also mention that the NAS has 8 GB of RAM and no SSD.
Another thing I want to mention is that I most probably didn't insert the disks in the original order because I took them out and put them back in a lot of times and I didn't pay attention to the order. I guess/hope it doesn't matter.
So now I am out of ideas. Any other things I can try?
Many thanks in advance!