SteevieWeevie
Occasional Visitor
I have mixed feelings about this. Myself I have donated a small amount to Voxel after using excellent firmware for my R7800 for over a year now. Interestingly I bought it off ebay and the seller listed it with Voxel firmware preinstalled. Prior to that I didn’t know about it and looked it up found it on here.
Getting the R7800 was a decision I made after reading the 2016 review of it on the SnB main site and then when I found these forum I thought it was interesting to me to see what other people had to say. Other people, who unlike me, have very advanced knowledge and use the router for things I would consider enthusiast level. I use my router as a router; a means to get connection to the internet and very little else. Still, I like the idea that I’m using a device that is good for this, offers me the best speeds and is secure and updated etc.
At one point I noticed a user of Voxel FW who’d posted a question and after they did not get the answer they wanted said they weren’t going to use the FW anymore. In this respect I agree with the concept posed by this topic. That person was unreasonable and entitled. How dare they make use of something provided for free and without any strings attached and have no patience and believe they should get tailored customer support. I think entitlement is very much the issue here and is a trait endemic to the population and modern society as it is now.
With that said, I’m not sure it’s reasonable to expect or assume mass engagement of a user base via a forum such as this. With the best intent - a lot of them, perhaps even the majority - will not know of its existence. Even if they do, there is little to no incentive for them to join as they may not realise the people behind these great projects are active in engaging with the community. You must admit that this is often not the case? The three devs referred to here are, in their respective contexts, celebrity almost. What other devs of software have such direct and open communication with their users? Genuine question because I do not know.
What others have said here about not having expectations is I think right. Right as in what the truth is, which is that good work on passion projects is often thankless despite the benefit and value it bestows. Do I think that is morally right? No. But the ideal and the truth are rarely so ever the same so it is more about realism than idealism, sadly.
In close I would say that I am very grateful for the work that you all do and hope that you continue your efforts. There are surely many more who may be silent but who also are grateful in their way but you will never know.
Getting the R7800 was a decision I made after reading the 2016 review of it on the SnB main site and then when I found these forum I thought it was interesting to me to see what other people had to say. Other people, who unlike me, have very advanced knowledge and use the router for things I would consider enthusiast level. I use my router as a router; a means to get connection to the internet and very little else. Still, I like the idea that I’m using a device that is good for this, offers me the best speeds and is secure and updated etc.
At one point I noticed a user of Voxel FW who’d posted a question and after they did not get the answer they wanted said they weren’t going to use the FW anymore. In this respect I agree with the concept posed by this topic. That person was unreasonable and entitled. How dare they make use of something provided for free and without any strings attached and have no patience and believe they should get tailored customer support. I think entitlement is very much the issue here and is a trait endemic to the population and modern society as it is now.
With that said, I’m not sure it’s reasonable to expect or assume mass engagement of a user base via a forum such as this. With the best intent - a lot of them, perhaps even the majority - will not know of its existence. Even if they do, there is little to no incentive for them to join as they may not realise the people behind these great projects are active in engaging with the community. You must admit that this is often not the case? The three devs referred to here are, in their respective contexts, celebrity almost. What other devs of software have such direct and open communication with their users? Genuine question because I do not know.
What others have said here about not having expectations is I think right. Right as in what the truth is, which is that good work on passion projects is often thankless despite the benefit and value it bestows. Do I think that is morally right? No. But the ideal and the truth are rarely so ever the same so it is more about realism than idealism, sadly.
In close I would say that I am very grateful for the work that you all do and hope that you continue your efforts. There are surely many more who may be silent but who also are grateful in their way but you will never know.
