Unable to get to Asus FAQ links

[IsaacFL]

Is it just me, or has anybody else seen this?

I click on any of the "FAQ" links on the GUI webpage and I get "Page not found" from ASUS.

Even the FAQ search at the bottom right corner gets this for me.

Asking cause sometimes I break things.

RT-AC1900P with Merlin 380.69

 

[HarryH3]

Same here. It seems that something is broken on the ASUS end of things.

 

[AndreiV]

AC3200 Merlin 384.3_alpha2-g5b8da38 , I see no problem accessing FAQ's from links or the bottom search bar.

 

[IsaacFL]

I just tried it again and still doesn't work.

I wonder if it is a change from 380 to 384 at Asus?

 

[IsaacFL]

The Link I am trying to access, is from the VPN Tab - VPN Server, item 3. iPhone/iPad. The actual link is:

http://www.asus.com/support/Knowledge-Detail/11/2/RTAC68U/37EC8F08-3F50-4F82-807E-6D2DCFE5146A/

Which says "Oops! We couldn't find that page."

 

[Martineau]

The Link I am trying to access, is from the VPN Tab - VPN Server, item 3. iPhone/iPad. The actual link is:

http://www.asus.com/support/Knowledge-Detail/11/2/RTAC68U/37EC8F08-3F50-4F82-807E-6D2DCFE5146A/

Which says "Oops! We couldn't find that page."

Check the actual link...

Mine shows:

https://www.asus.com/support/FAQ/1033574

 

[IsaacFL]

Check the actual link...

Mine shows:

https://www.asus.com/support/FAQ/1033574"

This link works.

The one provided by my router is not that link. Mine provides:
http://www.asus.com/support/Knowledge-Detail/11/2/RTAC68U/37EC8F08-3F50-4F82-807E-6D2DCFE5146A/

 

[AndreiV]

All those links work fine here.

Power cycle the router, if that fails try a full reset.

 

[IsaacFL]

Same here. It seems that something is broken on the ASUS end of things.

Are you still seeing this issue?

 

[IsaacFL]

All those links work fine here.

Power cycle the router, if that fails try a full reset.

Which FW version are you using? Everyone that has no issue seems to have 384 at least that have replied.

 

[AndreiV]

As per post#3 , AC3200 Merlin 384.3_alpha2-g5b8da38

 

[IsaacFL]

I think Asus changed the way the FAQ system works when they went to 384?

Power cycle made no difference.

 

[RMerlin]

Asus did a lot of changes recently to FAQ linking.

 

[HarryH3]

Are you still seeing this issue?

Yes. RT-AC68U, 380.69. All FAQ requests, even an empty one, just get me to an error page. Not a big deal really, as in the past I have found the ASUS links to be mostly worthless because they typically bring up a huge list of "solutions" to problems I did NOT inquire about. A search in this forum provide much better results. I was so disenchanted with ASUS "Help" that I hadn't even tried to use the GUI links in a very long time, until I saw this thread and gave it another try. But yeah, no great loss.