pt44
New Around Here
My VoIP was working fine a few months ago, with the Grandstream HT801, Starlink, Andrews & Arnold service in the UK. However, over the weekend, I discovered that it's no longer working. There is no voice in either direction. You can call the phone and it rings, but the call is dead. Same in the other direction, I can call out on it, it rings the other phone, but when they pick up, the call is dead in both directions.
The only things that have changed - I've ditched starlink and now have 5G broadband with EE going through the Asus RT-AX86U router. With Asuswrt-Merlin firmware on it.
I spoke to Andrews & Arnold, the VoIP provider. They said I should turn off SIP ALG on the router. But there doesn't appear to be a setting for that. I've also read lots of conflicting information about SIP Passthrough. Some people suggesting that disabling that will disable SIP ALG, as A&A have suggested, but others saying that it SIP Passthrough should be enabled otherwise VoIP won't work.
This stuff is way above my pay grade. I'm having to google every single term someone mentions.
Can anyone suggest why my current setup isn't allowing voices to be heard in either direction. Any suggestions of things I should try. I turned off Enable UPnP in the WAN settings, as this was the first thing A&A support pages suggested. I currently have SIP Passthrough enabled - but it seems to make no difference if it is on or off.
HELP!
The only things that have changed - I've ditched starlink and now have 5G broadband with EE going through the Asus RT-AX86U router. With Asuswrt-Merlin firmware on it.
I spoke to Andrews & Arnold, the VoIP provider. They said I should turn off SIP ALG on the router. But there doesn't appear to be a setting for that. I've also read lots of conflicting information about SIP Passthrough. Some people suggesting that disabling that will disable SIP ALG, as A&A have suggested, but others saying that it SIP Passthrough should be enabled otherwise VoIP won't work.
This stuff is way above my pay grade. I'm having to google every single term someone mentions.
Can anyone suggest why my current setup isn't allowing voices to be heard in either direction. Any suggestions of things I should try. I turned off Enable UPnP in the WAN settings, as this was the first thing A&A support pages suggested. I currently have SIP Passthrough enabled - but it seems to make no difference if it is on or off.
HELP!
