cauz4concern
New Around Here
Hi.
My broadband setup consists of a Virgin Media Hub 5 in 'modem mode' and an ASUS RT-AX86U performing the router responsibilities. I'm using ASUS stock firmware, which is up-to-date (not beta) as of today, 4th January 2023 (I update the firmware via the ASUS iOS app).
I have been experiencing issues with WhatsApp and Facebook iOS apps (both up-to-date) on my iPhone (iOS 16.2) when connected to WiFi. The issue prevents images/videos from loading (images/videos embedded within WhatsApp messages show a spinney as though trying to load. Facebook shows grey placeholders for images/videos).
When I use the apps while my iPhone is connected to either 3G/4G, I am able to do so without issue. I found that if I installed and enabled a VPN client app (Norton) on my iPhone (while connected to my WiFi network), the apps worked without issue.
I also tried changing the default DNS addresses in both iPhone and router devices to Google DNS, but with no success. The same with CloudFlare. I've also reset the router to factory default, but again, no success.
I performed a factory reset of my Virgin Media Hub 5, leaving it in the default ‘router’ mode. The apps worked without issue on my iPhone while connected to the WiFi network.
Other than the said apps not working, internet connection is stable and works without issue. Speeds are as expected.
I've spoken with ASUS Technical Support who cannot seem to help, nor have they offered any suggestions other than returning the device to the company from whom I purchased it.
Lastly, I had the ASUS RT-AC68U before purchasing the RT-AX86U, and had no issues whatsoever. Also, when I purchased the RT-AX86U in November of this year, everything was fine out-of-the-box. The stated problem has only started to occur over the past 3 weeks (I have updated the firmware in that time, so it might be a firmware issue?).
I come here in the hope that you experienced forum members can help, or offer advice.
Thanks in advance,
My broadband setup consists of a Virgin Media Hub 5 in 'modem mode' and an ASUS RT-AX86U performing the router responsibilities. I'm using ASUS stock firmware, which is up-to-date (not beta) as of today, 4th January 2023 (I update the firmware via the ASUS iOS app).
I have been experiencing issues with WhatsApp and Facebook iOS apps (both up-to-date) on my iPhone (iOS 16.2) when connected to WiFi. The issue prevents images/videos from loading (images/videos embedded within WhatsApp messages show a spinney as though trying to load. Facebook shows grey placeholders for images/videos).
When I use the apps while my iPhone is connected to either 3G/4G, I am able to do so without issue. I found that if I installed and enabled a VPN client app (Norton) on my iPhone (while connected to my WiFi network), the apps worked without issue.
I also tried changing the default DNS addresses in both iPhone and router devices to Google DNS, but with no success. The same with CloudFlare. I've also reset the router to factory default, but again, no success.
I performed a factory reset of my Virgin Media Hub 5, leaving it in the default ‘router’ mode. The apps worked without issue on my iPhone while connected to the WiFi network.
Other than the said apps not working, internet connection is stable and works without issue. Speeds are as expected.
I've spoken with ASUS Technical Support who cannot seem to help, nor have they offered any suggestions other than returning the device to the company from whom I purchased it.
Lastly, I had the ASUS RT-AC68U before purchasing the RT-AX86U, and had no issues whatsoever. Also, when I purchased the RT-AX86U in November of this year, everything was fine out-of-the-box. The stated problem has only started to occur over the past 3 weeks (I have updated the firmware in that time, so it might be a firmware issue?).
I come here in the hope that you experienced forum members can help, or offer advice.
Thanks in advance,