multimedia_geek
New Around Here
I recently transferred schools and just subscribed to Comcast's 50/10 Mbps for $29.99 deal Monday. When it works the speeds are impressive (60/13 Mbps) but they don't last. As the title says, for a bit I can be getting 60 Mbps down and for no reason I can see, my speeds drop down to under 10 Mbps. Sometimes my ping shoots up to 500+ ms. This occurs both wireless (Netgear R7000 - brand new) and wired directly into the modem (roommate's previous Motorola SB 6121). I spent over an hour with basic support yesterday power cycling, reregistering, and sending some 'powerful signals' to the modem. Nothing has cured this. They scheduled a tech to come out Friday but let me know if it was my equipment that I would be charged for it. If they pull that stunt I will threaten to use their 30 day guarantee and leave with a full refund but I really don't want to put my hand into that can of worms. Does it sound like a modem or service problem to you guys? Any ideas on how to cure this?
Thanks Ahead!
Thanks Ahead!