WNDR3700 VPN issue

[chenghs]

I am not sure whether anyone met this issue: I recently bought this WNDR3700 to replace my DLink DI-524. Everything works fine except the VPN. I can't connect to the company Microsoft Exchange server (to receive email in outlook) through VPN. I first run the VPN from my laptop and it looks good showing connected. Then I fired up the Outlook and the outlook shows "trying to connect to Microsoft Exchange...". Then it just keeps trying but never got connected. This is not an issue with my old DI-524. Looks like WNDR3700 doesn't support VPN passthrough. Anyone can help me with this?

Thanks a lot in advance,

 

[johnw91498]

Wipe out your vpn and reinstall. My wife's laptop did the same thing and after many hours of trying different configurations, her IT guy told her to wipe off the vpn and reinstall it. Worked fine after that.

 

[chenghs]

I reinstalled the VPN and the issue is still there. Any help / clue is highly appreciated!

 

[johnw91498]

Do you have the latest firmware for the 3700?

 

[chenghs]

yeah. I have 1.0.4.49NA, which i believe is the most updated available firmware.

 

[johnw91498]

I don't know what else to tell you, except maybe return for a new router. The 3700 in our house is fast as heck and both my wife and I vpn from home at least 2-3 times a week with no problems.

Good luck.

 

[jdibber]

I have the 3700 setup as an AP through my Fios router and have no trouble accessing client data via their VPNs (two different VPNS). Can you access data from the VPN?

might want to post over at the netgear forum if you haven't already

 

[Rouke]

Or you might want to use the supportinquiry option available through:
phone
Or by mail/form (via portal):
https://my.netgear-support.com/myNETGEAR/ENG/login.asp (strange, their 'secure server' certificate has expired 20th of December)

You could also access support through the local netgear site if there is one.