Hi,
I installed the new firmware version over the weekend coming from 25790 and I now have some intermittent issues with my Sonos system.
I have a number of devices in the home, but I noticed that over the weekend my Sonos Beam with 2 Surrounds stopped responding to volume control using my Logitech Universal Remote. A pull of the power cord and all was well again.
A few hours later it happened again, no volume adjustments, but also the Alexa wake word was responding, but never completing any requests. This time a power pull restored the volume again but I noticed the issue still hung around after the cycle.
Thinking it was a Sonos issue, I removed the voice assistant from my setup, and that's when the fun began.
I could not for the life of me get the voice assistant to add back to the device, I spent ages following all sorts of Sonos guides to log out, reset devices etc, non of them worked, again I put down to maybe issues with the Sonos service despite the status page showing green (there have been incidents in the past where similar issues have occurred for people adding in voice assistants when the service status was green, but a day or so later sprang back into life), so I thought no more of it and to try later.
Anyway, on goes another 24 hours or so, getting many complaints from the family about unresponsive volume on the TV again.
Odd, I thought, but this is too much of a coincidence.
So I investigated further. The Sonos system is wireless all through my home, but what is interesting with the Beam and attached satellites is that one of them acts like a router and creates its own network, so 2 out of the 3 devices communicate to the network via a host speaker.
Aha, I thought, is there potentially an issue over wireless with the SonosNet. So going back to the Sonos, I dug out a LAN cable and plugged the Beam into a switch, and voila, instantly I could add in the voice assistant and the device has not dropped from the network in a good few hours.
Anyway it got me thinking, there were also issues in the last few days running 2 Xboxes in the network, some games worked others didn't, despite both consoles showing Open NAT. For example Forza Horizon 4 allowed multi player, but Sea of Thieves and Crash Nitro Racing always failed with a can't connect to host message. Party functionality also worked well.
It appears there is something amiss with this firmware, I had no issues on the previous build.
Has anyone else noticed something similar?
Thanks in advance
Minimos
I installed the new firmware version over the weekend coming from 25790 and I now have some intermittent issues with my Sonos system.
I have a number of devices in the home, but I noticed that over the weekend my Sonos Beam with 2 Surrounds stopped responding to volume control using my Logitech Universal Remote. A pull of the power cord and all was well again.
A few hours later it happened again, no volume adjustments, but also the Alexa wake word was responding, but never completing any requests. This time a power pull restored the volume again but I noticed the issue still hung around after the cycle.
Thinking it was a Sonos issue, I removed the voice assistant from my setup, and that's when the fun began.
I could not for the life of me get the voice assistant to add back to the device, I spent ages following all sorts of Sonos guides to log out, reset devices etc, non of them worked, again I put down to maybe issues with the Sonos service despite the status page showing green (there have been incidents in the past where similar issues have occurred for people adding in voice assistants when the service status was green, but a day or so later sprang back into life), so I thought no more of it and to try later.
Anyway, on goes another 24 hours or so, getting many complaints from the family about unresponsive volume on the TV again.
Odd, I thought, but this is too much of a coincidence.
So I investigated further. The Sonos system is wireless all through my home, but what is interesting with the Beam and attached satellites is that one of them acts like a router and creates its own network, so 2 out of the 3 devices communicate to the network via a host speaker.
Aha, I thought, is there potentially an issue over wireless with the SonosNet. So going back to the Sonos, I dug out a LAN cable and plugged the Beam into a switch, and voila, instantly I could add in the voice assistant and the device has not dropped from the network in a good few hours.
Anyway it got me thinking, there were also issues in the last few days running 2 Xboxes in the network, some games worked others didn't, despite both consoles showing Open NAT. For example Forza Horizon 4 allowed multi player, but Sea of Thieves and Crash Nitro Racing always failed with a can't connect to host message. Party functionality also worked well.
It appears there is something amiss with this firmware, I had no issues on the previous build.
Has anyone else noticed something similar?
Thanks in advance
Minimos
