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We are an IT company and did standardize on Synology.. till we came after the fact that they do not SUPPORT firmware downgrades..
Can you imagine.. upgrading a customer firmware which uses the Synology as an iSCSI SAN for vmware.. and that the performance grinds to a halt (after firmware update).. no support in the weekend... takes days before we got contact... and there was no way back..
We had to move back to the Old SAN otherwise we had lost the customer...
QNAP does support firmware downgrades.. and I think that is a major must have in the SMB/Enterprise Market space.. I would really add this to your review..
Received this comment that is important to note:
Hi,
I just don't understand prevailing attitudes in f/w upgrading because there is newer release.
Professionally/personally I just don't upgrade operating f/w without just reason. In the case of Synology I some times upgrade only selected package after newer release is proven by others.
In my view our (NETGEAR's) strengths include the build quality of the hardware and our use of the BTRFS filesystem to provide features such as unlimited snapshots.How does QNAP and SYNOLOGY operating system/features/UI compare to NETGEAR? I'm liking the snapshots.
Sometimes required firmware releases (e.g. vuln patches) are released and you really don't have a choice to wait. If that release breaks something and you can't back it out, you have to wait them to release another patch.
Sure, it's prudent to not being an early adopter. There are also cases where it's impossible to just sit on an update and wait to see what other people say about it.
Snapshots complement having backups, but like RAID, snapshots are definitely not a replacement for having backups.Snapshots aren't really a good "backup" strategy.
They're much more useful for things like version control.
Sometimes required firmware releases (e.g. vuln patches) are released and you really don't have a choice to wait. If that release breaks something and you can't back it out, you have to wait them to release another patch.
Sure, it's prudent to not being an early adopter. There are also cases where it's impossible to just sit on an update and wait to see what other people say about it.
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