AX86U crash? Router and modem was inaccessible

[Salty Wagyu]

The internet was inaccessible between 7.10 and 7.43pm (the point I switched router off then on). During the downtime I was unable to connect to the router's web interface nor the modem's web interface. Android phone saw my active 2.4 & 5GHz networks but refused to connect to them (normally it would connect to a wi-fi network even if no internet access was available).

Connman (merlinwrt addon) showed no pings between those times, same for an external ping service I have running on my public IP to check quality (in screenshot)

My Vigor 130 modem doesn't show dsl sync uptime but I've checked my ISP account online and my line data shows there was no sync drop today.

I've skimmed over the logs and can't find anything obvious, I've attached it here with all the public, and private LAN IPs stripped out and replaced with "removed", if anyone else wants to have a look Edit: I'm not able to attach my txt file despite txt being an allowed extension?

 

[L&LD]

Use a service like Pastebin to attach large text files.

 

[Salty Wagyu]

here we go: https://pastebin.com/Zye8GxJu

 

[Salty Wagyu]

So it's happened again after two months... pings or webui access (by IP address) to the router & modem via ethernet was unreachable. Mobile devices could not reconnect to the router after manually disabling/enabling WiFi in Windows/Android, and lights on the router were flashing normally. I connected a laptop directly to the modem to check webui and internet, which was all fine.

Switched off and on the router and checked the logs, only this time it's spammed with wlceventd_proc_event, I'm guessing this is the cause?

Dec 14 23:04:31 wlceventd: wlceventd_proc_event(469): eth6: Deauth_ind 84:B8:B8: - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

 

[DarkKnight75]

So it's happened again after two months... pings or webui access (by IP address) to the router & modem via ethernet was unreachable. Mobile devices could not reconnect to the router after manually disabling/enabling WiFi in Windows/Android, and lights on the router were flashing normally. I connected a laptop directly to the modem to check webui and internet, which was all fine.

Switched off and on the router and checked the logs, only this time it's spammed with wlceventd_proc_event, I'm guessing this is the cause?

Dec 14 23:04:31 wlceventd: wlceventd_proc_event(469): eth6: Deauth_ind 84:B8:B8: - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

Your post seems to be similar experience with an AX86U router i purchased 2 weeks ago and just returned. Had abnormal router reboots 5 days apart without internet access (although everything came backup). If i recall in AX86U logs, i think it was similar message (not sure if proc event is actually processor related or not?) In any case, i went back to my trusty AC86U . Good luck.

 

[ColinTaylor]

... only this time it's spammed with wlceventd_proc_event, I'm guessing this is the cause?

No, they're coincidental. We'd need to see the syslog prior to 23:04 to understand what happened.

 

[Salty Wagyu]

No, they're coincidental. We'd need to see the syslog prior to 23:04 to understand what happened.

Sure, here's the previous 12 hours before everything stopped working: https://pastebin.com/AUf7Pzmp
I have an uptime service running on a linux box that pings the router every 30 seconds, the logs say it became unreachable at 23:04:12

 

[ColinTaylor]

Thanks for the extra info. Unfortunately there's nothing at all in the log that indicates what the problem is so we're none the wiser.

 

[Salty Wagyu]

Thanks for the extra info. Unfortunately there's nothing at all in the log that indicates what the problem is so we're none the wiser.

Thanks for looking into it! That's a shame, I will have to see if I can get a script running to force reboot it should it happen again, ChkWAN might do the job