Cannot access web gui from desktop only

[marczol]

I just replaced my RT AC68U mesh system with a Zen Wifi AX6600 mesh system setup was simple with no issues. I can access router through mobile application without issue and can access web gui from iPad with no issue using safari or chrome. I receive server cannot be found on desktop when trying to access web gui from safari or chrome. I did have this issue with the AC68U randomly on safari but, could always access through chrome. I went through and cleared browser history, cookies, etc still cannot access.

I have 3 AX6600 routers 1 main and 2 nodes I have 1 node wired backhaul to main router and the second node is wired through a Powerline plug. My desktop is an iMac and is also connected to a power line plug this is the same setup i had with previous mesh system. Any input or suggestions would be appreciated.

 

[Gary_Dexter]

Are you connecting to it by IP?

 

[marczol]

Yes, up address and router.ASUS.com will not connect on my desktop only works fine on my ipad

 

[Gary_Dexter]

What happens when you ping or tracert to the IP?

 

[marczol]

I don’t know how to perform that task. this is my home setup I am a novice and since it works on other devices I assumed the system is working and it is a desktop issue?

 

[OzarkEdge]

I just replaced my RT AC68U mesh system with a Zen Wifi AX6600 mesh system setup was simple with no issues. I can access router through mobile application without issue and can access web gui from iPad with no issue using safari or chrome. I receive server cannot be found on desktop when trying to access web gui from safari or chrome. I did have this issue with the AC68U randomly on safari but, could always access through chrome. I went through and cleared browser history, cookies, etc still cannot access.

I have 3 AX6600 routers 1 main and 2 nodes I have 1 node wired backhaul to main router and the second node is wired through a Powerline plug. My desktop is an iMac and is also connected to a power line plug this is the same setup i had with previous mesh system. Any input or suggestions would be appreciated.

Have you tried shutting EVERYTHING down and then bootup only what is needed to test for the trouble... rebooting can sometimes clear Gemlins and simplifying the network can sometimes isolate the trouble for more focused investigation.

OE

 

[Viktor Jaep]

Yes, up address and router.ASUS.com will not connect on my desktop only works fine on my ipad

Make sure you are trying to make a connection to: http://192.168.50.1 -- that's typically your standard router IP

Since it works on your ipad (assuming through a browser), then the trouble is with your desktop. What browser are you using? Do you have any addons that might be interfering? Try using incognito mode if you're using chrome. Try a different browser. Do you have a local Antivirus/firewall installed? Sometimes those will block local connections as well, and want to make sure you whitelist your local wireless subnet.

 

[marczol]

Thank you everyone for the help. Rebooted all the routers and i can access through desktop on safari or chrome I appreciate the help.