I just finished bringing Synology RT6600ax #1 of 2 online at our HQ, replacing our old Asus RT-AC87R's. I have to agree Asus' line has the better bang-for-the-buck, etc. That said one might ask why we chose to go with RT6600ax's, which seems to be the point of this thread. So here it is:
Initial Decisions
Ours is a small business with limitations in both budget and personnel, hence the fancy consumer routers for SMB/SOHO pressed into service.
- The personnel working with our Synology NAS's have been rightly very impressed by Synology's technical support. Their phone techs, which admittedly can take some time to get through to, are top notch: 9/10 times they can have the right answers; 10/10 they are patient, professional, and will work with the user at the user's level; and 10/10 times they do what they say they will do — sometimes they even go above and beyond reaching back to an old question, contacting the user about it and giving them a better solution. Their online techs are also top notch. We have not encountered better technical support from any vendor ever, regardless of how much we were paying them.
- Our personnel have become very familiar with the UX from the Synology NAS's. This familiarity led to a belief that skill set would readily transfer vs. trying to learn yet another way of doing things.
- Synology has proven they listen to suggestions, issues, etc., and they act upon them. Issues requiring a fair amount of engineering to fix may take some time, but they do get addressed, and suggestions are sometimes implemented. To sum 1+2+3: In a world of deaf vendors, including Asus, Synology not only listens with both ears, they brings a stethoscope and a recorder.
- Major concern: penetration protection vs Asus' Trend Micro relationship and Asus continued FW updates for a very long time, much longer than other consumer-oriented vendors who usually bail around year 2 or 3.
- Driver: no FW updates for the AC87 in over 12-months (EOL / end of life).
So our experience with the vendor played a huge part in the decision process because we are basically leveraging the vendor's expertise vs. hiring more personnel or paying ad hoc outside personnel.
The hardware was secondary to the vendor's reputation and our direct experience with them. While the Asus hardware was favored for a variety of reasons, the RT6600ax presented as a solid, well-built, well thought out device that would meet our needs now and most probably going forward for the next 5- to 7-years. Synology also seems to be leaning harder into the business purchaser, small, medium, and large while Asus is solidly entrenched in the consumer/prosumer niche. The information we were able to glean about the hardware before getting our hands on it supported this viewpoint for both vendors.
In the end, the combination of reputation, build quality, and business focus won out.
After Purchase
The hardware was as-expected, no surprises — a good thing. Setup presented itself as more complex than anticipated due mostly to how long it's been since we onboarded a new router. Setting this up was my task. Skills from the Asus devices did not smoothly translate to the Synology, but skills from the Synology NAS UI were helpful navigating the 6600ax and did save some time and effort.
I did run into a few hiccups along the way, but not much. I did use phone TS a couple of times and they preformed excellently, as expected. Synology makes use of
Proofpoint's Threat Protection, incorporating their ET Open product at no charge and no subscription, and optionally the ET pro product ($900/unit/yr). This product appears far more sophisticated and business oriented than Asus' implementation of Trend Micro's solution, even though TM obviously has very sophisticated and business oriented solutions available. In the ET open product has far more adjustability than the old Asus' did. (I can't comment on the new ones.)
SRM 1.3.1-9346 Update 2 (Synology Router Manager) just allows the admin a lot more granularity in access and control over the way the router than the Asus. To me it was kind of like young Arnold Schwarzenegger building himself up to compete vs Arnold as Conan the Barbarian. It is just designed to do so much more with this thing through the UI right out of the box.
The 6600ax has some packages you can load up from their Package Center. It comes with VPN built-in like Asus, but it can use PPTP, OpenVPN, and L2TP/IPSec. VPN Plus Server is a free package with two free licenses per router in the USA. I haven't played with it yet, but it looks promising. You can also use it as a RADIUS server, DNS Server and media Server. We loaded up Safe Access (nanny service), Threat Prevention and VPN Plus Server.
Major Faux Pas: the RT6600ax only has one USB 3.1 port and to use Threat Protection, you have to provide your own USB device plugged into that port. I knew this going in, promptly forgot it, then had to scramble. Now you can do a lot of other things with whatever you plug in there so once you kind of figure it out it's not a problem, and the USB can go to something like 5TB, so you have a lot of room to play, but the Asus has that Trend Micro thing onboard and you don't have to attach anything to make it work.
I hope this explains some of why someone might choose the RT6600ax over the Asus offering(s). The Asus was an excellent hobby, this promises to be an excellent work horse.
Sky