microchip
Very Senior Member
I had nearly 10 years of loyalty to Netgear, including alpha and beta testing some of the products they currently sell on store shelves. After my experience with their tech support last year, I severed that relationship. Probably permanently.
I'm amazed you held up so long. I was a new Netgear customer half a year ago, buying my first Netgear router from them. After the disaster I experienced with their firmware, I am never going back to them, unless they change radically. Most likely my R7000 will be my only and last Netgear product.
But it's true that one bad apple spoils A LOT. Begin 2014 I bought an ASRock mobo which worked for almost exactly 1 year and then it broke. When I was on that mobo, my system would become very sluggish whenever I'm fully pounding the CPU (like during an encoding session). During the whole time I thought it was the CPU to blame (an AMD FX 8350). After the mobo broke, I exchanged it for an MSI one. Guess what? My system is no longer sluggish during full load and basically flies. I don't even notice that there's an encoding going on
So the fact that this mobo broke down only after a year of use and the fact that on it, my system became extremely sluggish during high CPU load, has left a bad taste in my mouth. So most likely, I'm never going back to ASRock again either.